3CX MyPhone install desktop components error

Discussion in '3CX Phone System - General' started by aisonet, Jan 25, 2013.

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  1. aisonet

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    When I tried to install 3CX MyPhone install desktop components I get an error. We just installed the latest version of the 3CX phone system into a VM running in VMware and the desktop that got the install error is running Windows Vista Business 32-bit SP2 and here are the installer logs where the error occurs. How can I fix this?

    MSI (s) (E8:88) [10:00:30:469]: Executing op: ActionStart(Name=AI_XmlConfig,Description=Executing XML file configurations,Template=Configuring XML file: "[1]")
    MSI (s) (E8:88) [10:00:30:485]: Executing op: CustomActionSchedule(Action=AI_XmlConfig,ActionType=11265,Source=BinaryData,Target=**********,CustomActionData=**********)
    MSI (s) (E8:34) [10:00:30:516]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI4AA5.tmp, Entrypoint: OnXmlConfig
    MSI (s) (E8:88) [10:00:30:531]: Executing op: ActionStart(Name=SelfRegModules,Description=Registering modules,Template=File: [1], Folder: [2])
    MSI (s) (E8:88) [10:00:30:531]: Executing op: ProgressTotal(Total=1,Type=1,ByteEquivalent=1300000)
    MSI (s) (E8:88) [10:00:30:531]: Executing op: SetTargetFolder(Folder=C:\Windows\system32\)
    MSI (s) (E8:88) [10:00:30:531]: Executing op: RegSelfReg(File=3CXPSTAPI.tsp,FileID=CXPSTAPI.tsp_1)
    MSI (s) (E8:88) [10:00:30:735]: Note: 1: 2262 2: Error 3: -2147287038
    MSI (s) (E8:88) [10:00:30:735]: Transforming table Error.

    Error 1904. Module C:\Windows\system32\3CXPSTAPI.tsp failed to register. HRESULT -2147483576. Contact your support personnel.
    MSI (s) (E8:88) [10:00:34:385]: Note: 1: 2262 2: Error 3: -2147287038
    MSI (s) (E8:88) [10:00:34:385]: Transforming table Error.
    MSI (s) (E8:88) [10:00:44:798]: Executing op: ActionStart(Name=InstallCOMComponent,Description=Installing 3CX MyPhone COM+ Application Component,)
    MSI (s) (E8:88) [10:00:44:798]: Executing op: CustomActionSchedule(Action=InstallCOMComponent,ActionType=1030,Source=function readFromRegistry(strRegistryKey, strDefault)
    Dim WSHShell, value

    On Error Resume Next
    Set WSHShell = CreateObject("WScript.Shell")
    value = WSHShell.RegRead( strRegistryKey )

    if err.number <> 0 then
    readFromRegistry= strDefault
    else
    readFromRegistry=value
    end if

    set WSHShell = nothing
    end function

    Function ShowErrorMessageBox(message)
    MsgBox message, vbExclamation, "3CX Phone System" ' call windows API MsgBox
    End Function

    function Outlook32Installed
    'WScript.Echo "start"
    if readfromRegistry("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\Common\InstallRoot\Path", "") = "" then
    if readfromRegistry("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\12.0\Common\InstallRoot\Path", "") = "" then
    if readfromRegistry("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\11.0\Common\InstallRoot\Path", "") <> "" then
    Session.Property("OUTLOOK_INSTALLED") = 1
    WScript.Echo "2003"

    MSI (s) (E8:88) [10:00:44:798]: Note: 1: 2262 2: Error 3: -2147287038
    MSI (s) (E8:88) [10:00:44:798]: Transforming table Error.

    Error 2738. Could not access VBScript run time for custom action .
    MSI (s) (E8:88) [10:00:48:939]: Note: 1: 2262 2: Error 3: -2147287038
    MSI (s) (E8:88) [10:00:48:939]: Transforming table Error.

    MSI (s) (E8:88) [10:00:48:939]: Product: 3CX MyPhone Desktop Components -- Error 2738. Could not access VBScript run time for custom action .

    Action ended 10:00:48: InstallExecute. Return value 3.
    MSI (s) (E8:88) [10:00:48:986]: User policy value 'DisableRollback' is 0
     
  2. aisonet

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    I figured this issue out myself. We have McAfee AV installed and the VBScript runtime in the registry was pointed to McAfee instead of the correct dll in the system32 folder. the reg key that controls this is {B54F3741-5B07-11cf-A4B0-00AA004A55E8}
     
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