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3CX New Trouble Ticket Portal/System

Discussion in 'Ideas' started by 12494, Jan 18, 2018.

3CX New Trouble Ticket Portal/System 5 5 3votes
5/5, 3 votes

  1. 12494

    12494 Member

    Apr 16, 2010
    Likes Received:
    Regarding your new trouble ticket portal that appeared Jan 17 this year - here's a suggestion(s) to make it a little more useful/useable to your partners

    1. In the ticket creation page give a dropdown for us to select the KEY number and also display the Customer Name in the same dropdown - what you might call a "lookup"

    2. In the list of current tickets display a column with the customer name

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