Prometheus DBA
Customer
- Joined
- Mar 7, 2017
- Messages
- 52
- Reaction score
- 1
So, my colleague comes to me this morning and tells met the 3CX client on his computer is not working. I walked with him and checked his computer and whatever we did, the 3CX client would not start (also not running in the background). He told me this behaviour came after he installed Skype to attend in a business meeting.
What is did so far to fix the problem;
- Check the windows event viewer for errors, no errors found regarding the 3CX client
- I downloaded the latest version of the 3CX client and did a repair. No effect
- I removed the and reinstalled the 3CX client. No effect
- I removes the 3CX client, cleaned the registry and the programdata folder and reinstalled. No effect
- I put the 3CX client in compatibility mode. No effect
-I removed Skype and 3CX from the client, and only reinstalled the 3CX client. No effect
The problem is still the same, the 3CX client installed whiteout any problems but it won't run. My colleague uses a private device (BYOD) with Windows 10 Home installed on it. He has the latest security updates, and an up-to-date antivirus.
Does anyone have a clue?
Greets,
Jeffrey
What is did so far to fix the problem;
- Check the windows event viewer for errors, no errors found regarding the 3CX client
- I downloaded the latest version of the 3CX client and did a repair. No effect
- I removed the and reinstalled the 3CX client. No effect
- I removes the 3CX client, cleaned the registry and the programdata folder and reinstalled. No effect
- I put the 3CX client in compatibility mode. No effect
-I removed Skype and 3CX from the client, and only reinstalled the 3CX client. No effect
The problem is still the same, the 3CX client installed whiteout any problems but it won't run. My colleague uses a private device (BYOD) with Windows 10 Home installed on it. He has the latest security updates, and an up-to-date antivirus.
Does anyone have a clue?
Greets,
Jeffrey