Shawn
Free User
- Joined
- Feb 2, 2017
- Messages
- 221
- Reaction score
- 9
I just installed the outlook client side integration as a test on one extension running outlook 2010 on their station. everything went as noted in https://www.3cx.com/docs/microsoft-outlook/
when i go to the outlook integration options in the 3cx windows client, i get the 'error occurred trying to connect.....'
i checked the add-in page in outlook 2010 and the 3cx COM add-in is listed but under load behavior is has noted: "Not loaded. A runtime error occurred during the loading of the COM Add-in"
I tried this on another station with office 2010 and got the same results. Then I tried it on a station with Office 2013 and it worked as it should.
The instructions on the above link state that 2010 is supported. Is this not the case?
Shawn
when i go to the outlook integration options in the 3cx windows client, i get the 'error occurred trying to connect.....'
i checked the add-in page in outlook 2010 and the 3cx COM add-in is listed but under load behavior is has noted: "Not loaded. A runtime error occurred during the loading of the COM Add-in"
I tried this on another station with office 2010 and got the same results. Then I tried it on a station with Office 2013 and it worked as it should.
The instructions on the above link state that 2010 is supported. Is this not the case?
Shawn