Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

3CX Outlook plugin

Discussion in 'Windows' started by maxmino, Jan 4, 2016.

Thread Status:
Not open for further replies.
  1. maxmino

    Joined:
    Jan 4, 2016
    Messages:
    12
    Likes Received:
    3
    Hello,
    after the upgrade from version 12.5 to 14 SP2 the outlook plugin has stopped working.
    When I click on the contact in the Outlook pane, nothing occurs.
    In the log (3CXPhoneForWindows.log) I can see this error:

    [04.01.2016 15:41:52.080][4] Pro only 3CXWin8Phone, Version=14.0.47020.0, Culture=neutral, PublicKeyToken=null
    [04.01.2016 15:41:52.080][4] Error occurred when trying to initiate call in plugin handler
    [04.01.2016 15:41:52.081][4] System.InvalidOperationException: Function call is not allowed
    in _3CXWin8Phone.CallHandler.Prologue(Assembly callingAssembly)
    in _3CXWin8Phone.CallHandler.MakeCallAction(Assembly callingAssembly, Action action)

    Can you help me ?

    Best regards,

    Massimo
     
  2. craigreilly

    craigreilly Well-Known Member

    Joined:
    Feb 1, 2012
    Messages:
    3,570
    Likes Received:
    302
    Did you install the latest plugin?
    http://www.3cx.com/docs/microsoft-outlook/ -> http://downloads.3cx.com/downloads/3CXPlugins.exe
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. maxmino

    Joined:
    Jan 4, 2016
    Messages:
    12
    Likes Received:
    3
    Yes,
    I've installed the version dowloaded today: 3CXPlugins_14.0.882.859

    Best regards

    Massimo
     
Thread Status:
Not open for further replies.