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Hello,
My company bought Genesys to manage the calls between the call centers.
=> Is 3CX PABX-IP compatible with Genesys ?
=> Is it possible to connect 3CX PABX-IP with Genesys to make Genesys able to route the calls arriving on the 3CX PABX-IP in the same way it is already routing the calls arriving on the traditionnal PBX ?
I have to propose to my company a solution that would allow the agents to receive calls or video calls in the same way they are currently receiving calls.
We have 4 call centers with 40 agents each. And we are still in development.
The PBX we are currently using are Alcatel.
Thanks a lot.
Benoit.
My company bought Genesys to manage the calls between the call centers.
=> Is 3CX PABX-IP compatible with Genesys ?
=> Is it possible to connect 3CX PABX-IP with Genesys to make Genesys able to route the calls arriving on the 3CX PABX-IP in the same way it is already routing the calls arriving on the traditionnal PBX ?
I have to propose to my company a solution that would allow the agents to receive calls or video calls in the same way they are currently receiving calls.
We have 4 call centers with 40 agents each. And we are still in development.
The PBX we are currently using are Alcatel.
Thanks a lot.
Benoit.