3CX - Passing Custom parameters to CRM

Discussion in '3CX Phone System - General' started by voiphorizon, Apr 19, 2017.

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  1. voiphorizon

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    Hello Members,

    We want to implement 3CX based IVR which could capture caller input and then pass the captured values to a CRM system. By default only CLID is passed. Can we pass custom values other than CLID ?

    Thanks,
     
  2. Andreas Paradisiotis

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    Hello voiphorizon. Which version of the PBX are you using ?

    Thanks!
     
  3. voiphorizon

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    Hello Andreas, We are using v14.

    Thanks,
     
  4. Andreas Paradisiotis

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    Hello voiphorizon.

    This can be done with VAD. This is a link with more information about VAD https://www.3cx.com/phone-system/call-flow-designer/. Make sure you have Pro license. I will be here to help you if you have any questions regarding VAD.

    Thank you in advance
     
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