3cx PBX with NONOH problems

Discussion in '3CX Phone System - General' started by ikocis, Jan 30, 2011.

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  1. ikocis

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    Hi !
    Need help with Voip provider Nonoh only for Out-calls.

    here is log (verbose mode)

    When i try to make call from Ext 10 to some phone anywhere in Europe with Nonoh voip provider ... only get back call on second line from myself :) Forwarding: Ext:Ext.10

    Outbound rule set to 00 prefix with strip set to 0 (zero)
    i have Port/Trunk Status 1000 (Nonoh) green (registered) .... this is maybe problem .. i get registered only when set in settings : Voip providers ... Nonoh ... Advanced ... Registration settings ... Require registration for : "Do not require"

    See log ...


    17:15:51.319 [CM503003]: Call(2): Call to sip:10@10.9.0.1 has failed; Cause: 487 Request Cancelled; from IP:10.9.0.210:5060
    17:15:51.256 [CM503008]: Call(2): Call is terminated
    17:15:51.147 [CM503008]: Call(1): Call is terminated
    17:15:47.069 [CM505003]: Provider:[nonoh] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhoneSystem 9.0.15776.0] PBX contact: [sip:djw.hr@10.9.0.1:5060]
    17:15:47.069 [CM503002]: Call(1): Alerting sip:djw.hr@sip.nonoh.net:5060
    17:15:46.959 [CM505001]: Ext.10: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.2.5.3] PBX contact: [sip:10@10.9.0.1:5060]
    17:15:46.959 [CM503002]: Call(2): Alerting sip:10@10.9.0.210:5060;transport=udp;user=phone
    17:15:46.803 [CM503025]: Call(2): Calling Ext:Ext.10@[Dev:sip:10@10.9.0.210:5060;transport=udp;user=phone]
    17:15:46.803 [MS210002] C:2.2:Offer provided. Connection(transcoding mode): 10.9.0.1:7006(7007)
    17:15:46.772 [CM503005]: Call(2): Forwarding: Ext:Ext.10@[Dev:sip:10@10.9.0.210:5060;transport=udp;user=phone]
    17:15:46.772 [CM503016]: Call(2): Attempt to reach <sip:10@10.9.0.1:5060> failed. Reason: Busy
    17:15:46.772 [CM503014]: Call(2): No known route to target: <sip:10@10.9.0.1:5060>
    17:15:46.772 [CM503010]: Making route(s) to <sip:10@10.9.0.1:5060>
    17:15:46.772 [MS210000] C:2.1:Offer received. RTP connection: 10.9.0.1:7002(7003)
    17:15:46.772 Remote SDP is set for legC:2.1
    17:15:46.772 [CM505003]: Provider:[nonoh] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhoneSystem 9.0.15776.0] PBX contact: [sip:djw.hr@10.9.0.1:5060]
    17:15:46.772 [CM503001]: Call(2): Incoming call from djw.hr@(Ln.10000@nonoh) to <sip:10@10.9.0.1:5060>
    17:15:46.709 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:10
    17:15:46.709 Looking for inbound target: called=0038531813770; caller=djw.hr
    17:15:46.709 [CM500002]: Info on incoming INVITE:
    INVITE sip:0038531813770@sip.nonoh.net:5060 SIP/2.0
    Via: SIP/2.0/UDP 10.9.0.1:5060;branch=z9hG4bK-d8754z-ff3d4c0a9e6c4e1f-1---d8754z-;rport=1176;received=10.9.0.100
    Max-Forwards: 70
    Contact: <sip:djw.hr@10.9.0.1:5060>
    To: <sip:0038531813770@sip.nonoh.net:5060>
    From: "1000"<sip:djw.hr@sip.nonoh.net:5060>;tag=c6494d41
    Call-ID: NjE2YzBkMGQ4NzIyN2FkMDVkZWExNjE2NzUwOGFhYmM.
    CSeq: 1 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Supported: replaces
    User-Agent: 3CXPhoneSystem 9.0.15776.0
    Content-Length: 0
    Remote-Party-ID: "1000"<sip:1000@sip.nonoh.net:5060>;party=calling

    17:15:46.553 [CM503025]: Call(1): Calling VoIPline:0038531813770@(Ln.10000@nonoh)@[Dev:sip:djw.hr@sip.nonoh.net:5060]
    17:15:46.553 [MS210002] C:1.2:Offer provided. Connection(transcoding mode): 10.9.0.1:7002(7003)
    17:15:46.444 [CM503004]: Call(1): Route 1: VoIPline:0038531813770@(Ln.10000@nonoh)@[Dev:sip:djw.hr@sip.nonoh.net:5060]
    17:15:46.444 [CM503010]: Making route(s) to <sip:0038531813770@10.9.0.1;user=phone>
    17:15:46.444 [MS210000] C:1.1:Offer received. RTP connection: 10.9.0.210:5042(5043)
    17:15:46.444 Remote SDP is set for legC:1.1
    17:15:46.444 [CM505001]: Ext.10: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.2.5.3] PBX contact: [sip:10@10.9.0.1:5060]
    17:15:46.444 [CM503001]: Call(1): Incoming call from Ext.10 to <sip:0038531813770@10.9.0.1;user=phone>
    17:15:46.428 [CM500002]: Info on incoming INVITE:
    INVITE sip:0038531813770@10.9.0.1;user=phone SIP/2.0
    Via: SIP/2.0/UDP 10.9.0.210:5060;branch=z9hG4bKaf21dd806902ce09
    Max-Forwards: 70
    Contact: <sip:10@10.9.0.210:5060;transport=udp;user=phone>
    To: <sip:0038531813770@10.9.0.1;user=phone>
    From: "IVAN KOCIS"<sip:10@10.9.0.1;user=phone>;tag=4c25962536fdf0fd
    Call-ID: 3b54fc96ae9666d8@10.9.0.210
    CSeq: 6755 INVITE
    Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, OPTIONS, INFO, SUBSCRIBE, UPDATE, PRACK, MESSAGE
    Proxy-Authorization: Digest username="10",realm="3CXPhoneSystem",algorithm=MD5,uri="sip:0038531813770@10.9.0.1;user=phone",nonce="414d535c03561fb233:5807f2b6480680256defa18476bb35e7",response="f0d2234e0df29d4ad6bcd4dde5afbd05"
    Supported: replaces, timer, path
    User-Agent: Grandstream GXP2000 1.2.5.3
    Content-Length: 0
    P-Early-Media: Supported

    17:15:26.287 [CM504001]: Ext.10: new contact is registered. Contact(s): [sip:10@10.9.0.210:5060;transport=udp;user=phone/10]
     
  2. RichardCrabb1

    RichardCrabb1 New Member

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    Looking at the log it appears that the call is routed back to you from nonoh. This is something to do with them. I suggest you ask them why all calls are coming back to you, rather than being routed.
     
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  3. leejor

    leejor Well-Known Member

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    What you are doing is forcing calls to go out without registering with your VoIP provider. 3CX says that trunk is registered because you're telling it not to bother, just send out the calls. I would assume that your trunk will need to be registered properly, and you should investigate why that is not happening. The log may give you a clue if you check it right after a re-boot when 3CX attempts a registration, of course you will have to change the settings to require registration.
     
  4. ikocis

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    Thanks for all of your answers ...

    I tried to activate registering and then i got this :

    00:58:03.803 [CM503020]: Normal call termination. Reason: Not available
    00:58:03.803 [CM503016]: Call(123): Attempt to reach <sip:0038531813770@10.9.0.1;user=phone> failed. Reason: Not Registered
    00:58:03.803 [CM503016]: Call(123): Attempt to reach <sip:0038531813770@10.9.0.1;user=phone> failed. Reason: Not Registered
    00:58:03.803 [CM503017]: Call(123): Target is not registered: VoIPline:0038531813770 dialed on (AnyLine@Nonoh)
    00:58:03.803 [CM303003]: There are no available outbound lines on gateway Nonoh at this time.
    00:58:03.803 [CM503010]: Making route(s) to <sip:0038531813770@10.9.0.1;user=phone>
    00:58:03.803 [MS210000] C:123.1:Offer received. RTP connection: 10.9.0.210:22022(22023)
    00:58:03.803 Remote SDP is set for legC:123.1
    00:58:03.803 [CM505001]: Ext.10: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.2.5.3] PBX contact: [sip:10@10.9.0.1:5060]
    00:58:03.803 [CM503001]: Call(123): Incoming call from Ext.10 to <sip:0038531813770@10.9.0.1;user=phone>
    00:58:03.803 [CM500002]: Info on incoming INVITE:
    INVITE sip:0038531813770@10.9.0.1;user=phone SIP/2.0
    Via: SIP/2.0/UDP 10.9.0.210:50906;branch=z9hG4bKf74cf806101d16be
    Max-Forwards: 70
    Contact: <sip:10@10.9.0.210:50906;transport=udp;user=phone>
    To: <sip:0038531813770@10.9.0.1;user=phone>
    From: "Ivan Kocis"<sip:10@10.9.0.1;user=phone>;tag=e1ebd97df068de61
    Call-ID: 535e7188e20a75e9@10.9.0.210
    CSeq: 61031 INVITE
    Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, OPTIONS, INFO, SUBSCRIBE, UPDATE, PRACK, MESSAGE
    Proxy-Authorization: Digest username="10",realm="3CXPhoneSystem",algorithm=MD5,uri="sip:0038531813770@10.9.0.1;user=phone",nonce="414d535c0357dd8b00:55b1b6faa03dbee454cdd6767a0b18d2",response="59872b886cd616b1e34f5b8174ba620f"
    Supported: replaces, timer, path
    User-Agent: Grandstream GXP2000 1.2.5.3
    Content-Length: 0
    P-Early-Media: Supported


    I tried everything to register to Nonoh but unsuccesfully.


    I have another log with deactivated registering:



    00:57:04.616 [CM503020]: Normal call termination. Reason: Forbidden
    00:57:04.616 [CM503016]: Call(121): Attempt to reach <sip:0038531813770@10.9.0.1;user=phone> failed. Reason: Forbidden
    00:57:04.616 [CM503003]: Call(121): Call to sip:0038531813770@sip.nonoh.net:5060 has failed; Cause: 603 Decline; warning: Disabled by Inbound Rule; from IP:77.72.169.134:5060
    00:57:04.522 [MS210000] C:122.1:Offer received. RTP connection: 10.9.0.1:7458(7459)
    00:57:04.522 Remote SDP is set for legC:122.1
    00:57:04.522 [CM503020]: Normal call termination. Reason: Disabled by Inbound Rule
    00:57:04.522 [CM503019]: Call(122): Rejected! Line is 'Busy' because number of simultaneous calls per line djw.hr@(Ln.10000@Nonoh) is limited by Administrator
    00:57:04.522 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:10
    00:57:04.522 Looking for inbound target: called=0038531813770; caller=djw.hr
    00:57:04.522 [CM101011]: There's incoming call on the line '1
    00:57:04.522 [CM500002]: Info on incoming INVITE:
    INVITE sip:0038531813770@sip.nonoh.net:5060 SIP/2.0
    Via: SIP/2.0/UDP 10.9.0.1:5060;branch=z9hG4bK-d8754z-8d731c6c17017c7a-1---d8754z-;rport=5060;received=10.9.0.100
    Max-Forwards: 70
    Contact: <sip:djw.hr@10.9.0.1:5060>
    To: <sip:0038531813770@sip.nonoh.net:5060>
    From: "djw.hr"<sip:djw.hr@sip.nonoh.net:5060>;tag=c2553f0a
    Call-ID: MTE2Y2VkZjUyNDZiMzFiYzE2MjRjMzg4NDVhMjM5MjU.
    CSeq: 1 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Supported: replaces
    User-Agent: 3CXPhoneSystem 9.0.15776.0
    Content-Length: 0
    Remote-Party-ID: "djw.hr"<sip:djw.hr@sip.nonoh.net:5060>;party=calling

    00:57:04.350 [CM503025]: Call(121): Calling VoIPline:0038531813770@(Ln.10000@Nonoh)@[Dev:sip:djw.hr@sip.nonoh.net:5060]
    00:57:04.272 [MS210002] C:121.2:Offer provided. Connection(transcoding mode): 10.9.0.1:7458(7459)
    00:57:04.225 [CM503004]: Call(121): Route 1: VoIPline:0038531813770@(Ln.10000@Nonoh)@[Dev:sip:djw.hr@sip.nonoh.net:5060]
    00:57:04.225 [CM503010]: Making route(s) to <sip:0038531813770@10.9.0.1;user=phone>
    00:57:04.225 [MS210000] C:121.1:Offer received. RTP connection: 10.9.0.210:30326(30327)
    00:57:04.225 Remote SDP is set for legC:121.1
    00:57:04.225 [CM505001]: Ext.10: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.2.5.3] PBX contact: [sip:10@10.9.0.1:5060]
    00:57:04.209 [CM503001]: Call(121): Incoming call from Ext.10 to <sip:0038531813770@10.9.0.1;user=phone>
    00:57:04.209 [CM500002]: Info on incoming INVITE:
    INVITE sip:0038531813770@10.9.0.1;user=phone SIP/2.0
    Via: SIP/2.0/UDP 10.9.0.210:50906;branch=z9hG4bK1eee4dc5f5317762
    Max-Forwards: 70
    Contact: <sip:10@10.9.0.210:50906;transport=udp;user=phone>
    To: <sip:0038531813770@10.9.0.1;user=phone>
    From: "Ivan Kocis"<sip:10@10.9.0.1;user=phone>;tag=5fcf2bdf22e7c5b0
    Call-ID: d557808e8110c4fb@10.9.0.210
    CSeq: 55442 INVITE
    Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, OPTIONS, INFO, SUBSCRIBE, UPDATE, PRACK, MESSAGE
    Proxy-Authorization: Digest username="10",realm="3CXPhoneSystem",algorithm=MD5,uri="sip:0038531813770@10.9.0.1;user=phone",nonce="414d535c0357dd5019:03357da68cba0cb15f0304dfe3421c7b",response="88e2cc5144d41506d56bb74d24a266a2"
    Supported: replaces, timer, path
    User-Agent: Grandstream GXP2000 1.2.5.3
    Content-Length: 0
    P-Early-Media: Supported



    Please help ...

    Thanks in advance,
    Ivan
     
  5. ikocis

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    after some time ... tried again with same settings (Require registration for : In and Out Calls ) and now working from first try .... maybe e-mail to nonoh tech support was solution .........

    Here are logs with 2 calls from different ext :

    19:36:22.225 [CM503008]: Call(7): Call is terminated
    19:36:20.069 Currently active calls - 1: [7]
    19:36:08.912 [MS210003] C:7.1:Answer provided. Connection(transcoding mode[unsecure]):10.9.0.1:7024(7025)
    19:36:08.912 [MS210001] C:7.2:Answer received. RTP connection[unsecure]: 194.221.62.144:24932(24933)
    19:36:08.897 Remote SDP is set for legC:7.2
    19:36:08.897 [CM505003]: Provider:[nonoh] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:djw.hr@10.9.0.1:5060]
    19:36:08.897 [CM503002]: Call(7): Alerting sip:djw.hr@sip.nonoh.net:5060
    19:36:08.647 [CM503025]: Call(7): Calling VoIPline:0038531813770@(Ln.10000@nonoh)@[Dev:sip:djw.hr@sip.nonoh.net:5060]
    19:36:08.647 [MS210002] C:7.2:Offer provided. Connection(transcoding mode): 10.9.0.1:7026(7027)
    19:36:08.600 [CM503004]: Call(7): Route 1: VoIPline:0038531813770@(Ln.10000@nonoh)@[Dev:sip:djw.hr@sip.nonoh.net:5060]
    19:36:08.600 [CM503010]: Making route(s) to <sip:0038531813770@10.9.0.1;user=phone>
    19:36:08.600 [MS210000] C:7.1:Offer received. RTP connection: 10.9.0.210:5038(5039)
    19:36:08.600 Remote SDP is set for legC:7.1
    19:36:08.600 [CM505001]: Ext.10: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.2.5.3] PBX contact: [sip:10@10.9.0.1:5060]
    19:36:08.584 [CM503001]: Call(7): Incoming call from Ext.10 to <sip:0038531813770@10.9.0.1;user=phone>
    19:36:08.584 [CM500002]: Info on incoming INVITE:
    INVITE sip:0038531813770@10.9.0.1;user=phone SIP/2.0
    Via: SIP/2.0/UDP 10.9.0.210:5060;branch=z9hG4bKb04814f97fe5f59f
    Max-Forwards: 70
    Contact: <sip:10@10.9.0.210:5060;transport=udp;user=phone>
    To: <sip:0038531813770@10.9.0.1;user=phone>
    From: "Ivan Kocis"<sip:10@10.9.0.1;user=phone>;tag=2c2063607a9e1692
    Call-ID: 4931dc8af9b4b605@10.9.0.210
    CSeq: 295 INVITE
    Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, OPTIONS, INFO, SUBSCRIBE, UPDATE, PRACK, MESSAGE
    Proxy-Authorization: Digest username="10",realm="3CXPhoneSystem",algorithm=MD5,uri="sip:0038531813770@10.9.0.1;user=phone",nonce="414d535c0358e39800:9e5d80fe8f6e854a36a9cafbeed98f9c",response="a83944d8754fc2d72ad16e17637867dc"
    Supported: replaces, timer, path
    User-Agent: Grandstream GXP2000 1.2.5.3
    Content-Length: 0
    P-Early-Media: Supported

    19:35:48.069 Currently active calls [none]
    19:35:16.069 Currently active calls [none]
    19:34:44.069 Currently active calls [none]
    19:34:42.147 [MS105000] C:6.1: No RTP packets were received:remoteAddr=10.9.0.2:40008,extAddr=0.0.0.0:0,localAddr=10.9.0.1:7020
    19:34:41.100 [CM503008]: Call(6): Call is terminated
    19:34:17.787 [MS210003] C:6.1:Answer provided. Connection(transcoding mode[unsecure]):10.9.0.1:7020(7021)
    19:34:17.787 [MS210001] C:6.2:Answer received. RTP connection[unsecure]: 77.72.168.168:25506(25507)
    19:34:17.787 Remote SDP is set for legC:6.2
    19:34:17.787 [CM505003]: Provider:[nonoh] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:djw.hr@10.9.0.1:5060]
    19:34:17.787 [CM503002]: Call(6): Alerting sip:djw.hr@sip.nonoh.net:5060
    19:34:17.506 [CM503025]: Call(6): Calling VoIPline:0038531813770@(Ln.10000@nonoh)@[Dev:sip:djw.hr@sip.nonoh.net:5060]
    19:34:17.506 [MS210002] C:6.2:Offer provided. Connection(transcoding mode): 10.9.0.1:7022(7023)
    19:34:17.459 [CM503004]: Call(6): Route 1: VoIPline:0038531813770@(Ln.10000@nonoh)@[Dev:sip:djw.hr@sip.nonoh.net:5060]
    19:34:17.459 [CM503010]: Making route(s) to <sip:0038531813770@10.9.0.1:5060>
    19:34:17.459 [MS210000] C:6.1:Offer received. RTP connection: 10.9.0.2:40008(40009)
    19:34:17.459 Remote SDP is set for legC:6.1
    19:34:17.459 [CM505001]: Ext.13: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 5.0.14900.0] PBX contact: [sip:13@10.9.0.1:5060]
    19:34:17.459 [CM503001]: Call(6): Incoming call from Ext.13 to <sip:0038531813770@10.9.0.1:5060>
    19:34:17.459 [CM500002]: Info on incoming INVITE:
    INVITE sip:0038531813770@10.9.0.1:5060 SIP/2.0
    Via: SIP/2.0/UDP 10.9.0.2:61721;branch=z9hG4bK-d8754z-562f600dfe07047f-1---d8754z-;rport=61721
    Max-Forwards: 70
    Contact: <sip:13@10.9.0.2:61721;rinstance=a83644782a84fb03>
    To: <sip:0038531813770@10.9.0.1:5060>
    From: "13"<sip:13@10.9.0.1:5060>;tag=467a660b
    Call-ID: NzYzY2MyNmQzNzIxNGY1ZjBkOWMzYjJhNjJiODFjNmU.
    CSeq: 2 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Proxy-Authorization: Digest username="13",realm="3CXPhoneSystem",nonce="414d535c0358e32963:7af4aee41f34509613c6166dcf3270ea",uri="sip:0038531813770@10.9.0.1:5060",response="ebfd254731fd7cf0fb4c296870e78154",algorithm=MD5
    Supported: replaces
    User-Agent: 3CXPhone 5.0.14900.0
    Content-Length: 0
     
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