3CX phone - Auto focus issue

Discussion in 'Windows' started by AndreyP, Aug 11, 2017.

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  1. AndreyP

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    Hi,

    We used fonality + eyebeam before. People working in a call center used to type a lot and work on multiple monitors so they need to bring the app to front on the main monitor in almost every case.

    The problem is - when the option in Behavior - Focus is checked - employee can accidentally answer an incoming queue call because he was just typing the text and was not ready to answer.
    It makes employees confused, happened many times to them and in pair with
    3CX phone - pinned to taskbar unable to open by double click [bug] makes usage of 3CX phone for Windows very irritable for them, more and more employees started asking for a hardphone instead just because of this.

    Can 3CX add function to bring App to top but remove auto answer by pressing Enter and make it an option?
     
    #1 AndreyP, Aug 11, 2017
    Last edited: Aug 11, 2017
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @AndreyP

    Please post this as a feature request in the ideas section of the forum where it can be upvoted by other users and evaluated by the appropriate department.
     
  3. AndreyP

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    I created thread there. But overall for me and my customers it looks more like not suitable option at all, making more problems rather than help...
     
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