3CX phone connection over 3G outside [Solved]

Discussion in 'iOS' started by xav78, Apr 24, 2012.

Thread Status:
Not open for further replies.
  1. xav78

    Joined:
    Sep 10, 2010
    Messages:
    9
    Likes Received:
    0
    Hello,

    Newbie on this, I setup a 3CX PBX and my iphone with 3CX phone to use at home. All work very well.
    I'm now wondering if this would also work when I'm out of my home so I set up the routeur to allow access to the 3CX via DMZ and used the static IP adress to try to connect.
    I set my 3CX phone external pbx ip to the one my routeur has and pbx port 5060.
    nothing for proxy, stun is by default stun.3CX.com
    I can't get the connection to my 3CX server via these settings.
    I'm sure I'm missing something simple :)
    Tried to go through the forum but did not find the settings.
    can someone help?
    Thanks
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,752
    Likes Received:
    285
    Re: 3CX phone connection over 3G outside

    Try getting it to work using WiFi before moving on to 3G. Depending on your provider, 3G can introduce additional problems. Getting the phone to work from a WiFi hotspot, will confirm that the settings at the 3CX end (router port forwarding) are correct.
     
  3. xav78

    Joined:
    Sep 10, 2010
    Messages:
    9
    Likes Received:
    0
    Re: 3CX phone connection over 3G outside

    OK, thanks, I'll try that and will keep you update ;)
    I'm not having a hotstop where I'm where I'm right now, need to check when home end of this week
     
  4. xav78

    Joined:
    Sep 10, 2010
    Messages:
    9
    Likes Received:
    0
    Re: 3CX phone connection over 3G outside

    Well tried also on Wifi but still get the issue.

    looks like I made something wrong for the out of office.

    not register and now says no tunnel present with the new version
     
  5. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

    Joined:
    Jun 2, 2009
    Messages:
    1,216
    Likes Received:
    88
    Re: 3CX phone connection over 3G outside

    "out of office tunnel" it is called and it is clear you need to install the tunnel app "3CX VoIP Tunnel" from the app store as well.
    If you use direct sip, then you need to use the "Sip Account" to use it.

    More infos here:
    http://www.3cx.com/blog/3cxphone/iphone/3cxvoiptunnel/
    http://www.3cx.de/blog/how-to-connect-3cx-voip-tunnel/
    http://www.3cx.de/blog/how-to-use-3cxphone-ios/
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.