• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

3cx phone crashes on receiving chat message

Status
Not open for further replies.

JessicaSitf

Joined
May 10, 2016
Messages
1
Reaction score
0
We have a Windows 2012 R2 terminal server where the newest 3cx Phone for Windows is installed.
Everything is working fine, accept when receiving a chat message. Sending a chat message is working fine.

On receiving a chat message we get the message: 3CXPhone for Windows has stopped working.
I've tried to reïnstall but still the same behaviour.
 
The logs for the 3CXPhone for Windows app are located in %programdata%\3CXPhone for Windows\Logs\ .

Once this happens again, before opening it again, open the file again and look towards the end if there is any exception or error and post it here so we can have a look.
 
Status
Not open for further replies.

Getting Started - Admin

Latest Posts

Forum statistics

Threads
141,632
Messages
748,963
Members
144,749
Latest member
leo13215464
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.