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3cx Phone does not work properly with no-ip url for 3cx serv

Discussion in 'Android' started by clau1959, Dec 9, 2012.

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  1. clau1959

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    Device Info
    -------------------------------------------------------
    Phone Model: [HTC Desire Z (QWERTY model)]
    Firmware Version: [2.2]

    Issue Info
    -------------------------------------------------------
    Connection: [WiFi|3G] both
    Server: [Internal|External] I querss external, i.e. the problem is outside on my LAN

    Android app works when I define External PBX IP as the ip address of my network connection to my ISP (having redirected ports on my router), however, if I use a url from no-ip.org, the app reports registered (ON HOOK), but the calls do not go through.

    Server activity log shows:

    09-dic-2012 12:53:27.133 [CM503013]: Call(C:5): Incoming call rejected, caller is unknown; msg=Ivite-IN Recv Req INVITE from 217.200.185.29:56662 tid=PjzHtOwPtsXDTgbNyEbmEAU8j3O.qFCy40 Call-ID=nEE5T-3W3R6.K4tk.TU6ZpJJqgmbeBir:
    INVITE sip:10@xxx.no-ip.org:5060 SIP/2.0

    can you help?
     
  2. SY

    SY Well-Known Member
    3CX Support

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    Re: 3cx Phone does not work properly with no-ip url for 3cx

    You need to instruct your PBX to interpret the domain name as an own one.
    http://www.3cx.com/forums/no-outgoing-calls-22495.html
     
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  3. leejor

    leejor Well-Known Member

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    Re: 3cx Phone does not work properly with no-ip url for 3cx

    You need to put your no-IP "name" into the 3CX PBX Domain Name field (Advanced settings). 3CX will reject the call otherwise.
     
  4. clau1959

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    Re: 3cx Phone does not work properly with no-ip url for 3cx

    Thanks 2 both. It worked. Took me a while to reply to the thread, though!
     
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