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3cx phone failed to reconnect automatically

Discussion in 'Windows' started by AndreyP, Aug 2, 2017.

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  1. AndreyP

    Joined:
    Apr 11, 2017
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    Hi.

    3Cx phone version 15.5.1694.0, after a short network blip failed to reconnect and stopped reconnection process. Only after user pressed re-register 3cxphone was connected again. The problem is that user can not notice immediately if his client is disconnected and miss calls.

    here is the latest message in the 3cxphone for windows log:

    [01.08.2017 13:26:10.352][42] 3CXTunnel: Sending packet to bridge 1, size: 704, isRequest: 1, code: 6
    [01.08.2017 13:26:10.352][42] 3CXTunnel: Bridge 1 Cannot send SIP packet, tunnel not connected, queue size 1
    [01.08.2017 13:26:11.946][42] 3CXTunnel: Bridge 1 Cannot send SIP packet, tunnel not connected, queue size 1
    [01.08.2017 13:26:13.945][42] 3CXTunnel: Bridge 1 Cannot send SIP packet, tunnel not connected, queue size 1
    [01.08.2017 13:26:15.946][42] 3CXTunnel: Bridge 1 Cannot send SIP packet, tunnel not connected, queue size 1
    [01.08.2017 13:26:17.946][42] 3CXTunnel: Bridge 1 Cannot send SIP packet, tunnel not connected, queue size 1
    [01.08.2017 13:26:19.945][42] 3CXTunnel: Bridge 1 Cannot send SIP packet, tunnel not connected, queue size 1
    [01.08.2017 13:26:21.946][42] 3CXTunnel: Bridge 1 Cannot send SIP packet, tunnel not connected, queue size 1
    [01.08.2017 13:26:23.946][42] 3CXTunnel: Bridge 1 Cannot send SIP packet, tunnel not connected, queue size 1
    [01.08.2017 13:26:25.945][42] 3CXTunnel: Bridge 1 Cannot send SIP packet, tunnel not connected, queue size 1
    [01.08.2017 13:26:27.945][42] 3CXTunnel: Bridge 1 Cannot send SIP packet, tunnel not connected, queue size 1
    [01.08.2017 13:26:29.947][42] 3CXTunnel: Bridge 1 Cannot send SIP packet, tunnel not connected, queue size 1
    [01.08.2017 13:26:31.946][42] 3CXTunnel: Bridge 1 Cannot send SIP packet, tunnel not connected, queue size 1
    [01.08.2017 13:26:33.947][42] 3CXTunnel: Bridge 1 Cannot send SIP packet, tunnel not connected, queue size 1
    [01.08.2017 13:26:35.947][42] 3CXTunnel: Bridge 1 Cannot send SIP packet, tunnel not connected, queue size 1
    [01.08.2017 13:26:37.947][42] 3CXTunnel: Bridge 1 Cannot send SIP packet, tunnel not connected, queue size 1
    [01.08.2017 13:26:39.947][42] 3CXTunnel: Bridge 1 Cannot send SIP packet, tunnel not connected, queue size 1
    [01.08.2017 13:26:42.353][42] 13:26:42.353 evsub08B77F6C ...Subscription state changed ACTIVE --> TERMINATED
    [01.08.2017 13:26:42.353][42] 13:26:42.353 pjsua_pres.c ....MWI subscription for "xxx xxx "<sip:2021@xxx.xxx.xxx> is TERMINATED
    [01.08.2017 13:26:42.353][42] 13:26:42.353 evsub08B77F6C ...Subscription destroyed
     
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