3CX phone for iPhone 3G-incomplete registration CallCentric.

Discussion in 'iOS' started by TrainingAce, Jun 20, 2011.

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  1. TrainingAce

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    iPhone 3G
    3CX 1.0.23
    External server

    Attempting to register 3CX through CallCentric.com as service. Working also with their technical support which insists they need router information. Isn't router moot when accessing via 3G/wi-fi? Have followed instructions as per:
    http://www.3cx.com/blog/3cxphone/iphone/configuring/ - no service. Any experience with this provider?
     
  2. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    Re: 3CX phone for iPhone 3G-incomplete registration CallCent

    CallCentric is a supported provider by 3CX, however supported to work with our PBX Solution and we test our application to work with the 3CX Phone System. This should be the way to go if you can. I have given it a shot on my phone and see as well it stays in "Not Registerd". Let me have a check on this one
     
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  3. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    Re: 3CX phone for iPhone 3G-incomplete registration CallCent

    okey i got it to register

    Settings:
    Name: callcentric
    Displayname: test
    User: 11 Digit User Name
    ID: 11 Digit User name
    Password: ur pass
    Use external server ON
    external server: callcentric.com
    server port: 5060
    local sip port: 5060 (here was my issue, i have another sip client running in multitask mode, may change this one to 5062)
    tcp transport: off

    fields not mentioned are default values as provided
     
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  4. TrainingAce

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    Re: 3CX phone for iPhone 3G-incomplete registration CallCent

    OK- Was able to get it to register. Now cannot complete test calls (Rings busy both outgoing and incoming). They suggest turning off MULTITASK and NAT; leaving STUN server blank; inserting callcentric.com as Proxy; I also tried substituting 5062 for local SIP port; they also suggest trying other apps another softphone provider. I also tried uninstall/reinstall of app.
    Here's an excerpt from recent support ticket:
    18:45:47 Rx udp:72.92.97.30:5060
    INVITE sip:17771234567@callcentric.com:5060 SIP/2.0
    Via: SIP/2.0/UDP 192.168.1.100:5060;rport;branch=z9hG4bKPjJmGlgXyj9r7BCJd6HDk65WFlAGqLdLPb
    Max-Forwards: 70
    From: "TrainingAce" <sip:17772525091@callcentric.com>;tag=ImV9xj0sUg1q4nrWkZLtm.1T4AhumhAj
    To: sip:17771234567@callcentric.com
    Contact: "TrainingAce" <sip:17772525091@192.168.1.100:5060>
    Call-ID: wVNsO4j12JfgFidBXE1j06K4EB0.gnfg
    CSeq: 20325 INVITE
    Route: <sip:callcentric.com;lr>
    Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS
    Supported: replaces, 100rel, timer, norefersub
    Session-Expires: 1800
    Min-SE: 90
    User-Agent: 3CXPhone for iPhone 1.0.23
    Proxy-Authorization: Digest username="17772525091", realm="callcentric.com", nonce="b90b6f2ed83f15bb
    71130b43fc33e389", uri="sip:17771234567@callcentric.com:5060", response="4577fcd57fe16012788cd7ca4
    0e386f4", algorithm=MD5
    Content-Type: application/sdp
    Content-Length: 278

    v=0
    o=- 3517584346 3517584346 IN IP4 192.168.1.100
    s=pjmedia
    c=IN IP4 192.168.1.100
    t=0 0
    a=X-nat:0
    m=audio 4000 RTP/AVP 0 8 101
    a=rtcp:4001 IN IP4 192.168.1.100
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=sendrecv
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    --------------------------------------------------------------------------------

    Your softphone is still sending the "loose routing" option. At this time, we suggest you contact 3CX for more information on how to disable loose routing.

    As an alternative to the 3CX softphone, we recommend using either the iSip app (http://www.vnet-corp.com/iphone.htm) or Acrobits Softphone (http://www.acrobits.cz/products/acrobits-softphone/).
     
  5. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    Re: 3CX phone for iPhone 3G-incomplete registration CallCent

    with the setup been send to you i can make call and reach the operator of CC.
    To remove the "Route header" simply dont set the "proxy" as advised. It is not needed.

    But i guess you have not placed callcentric.com as "external" server.
    You have set it as internal server. The Contact IPs you send are all local IPs (192.168.1.100) and not ur Public one which is needed... Thats the issue here. If you have set it as in my screener, then the issue is most likely the router... Cisco?
     

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