• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

3CX Phone for windows cal disconnected on transfer

Status
Not open for further replies.

danavni

Customer
Joined
Dec 5, 2010
Messages
22
Reaction score
0
we have a 3CX Phone for windows connected through a 3CX tunnel to our 3CX V10 server.
when that specific extension tries to transfer a call the call is disconnected. how can this de debugged for the reason?
 
The 3CX log might be a good place to start.
 
It might also be a firewall problem so it would be worth checking the firewall logs at the 3CX installation.

Also what is 3CX Phone installed on, is it mobile. If so you could also try connecting from a different location to rule out any network problems at the remote location.

There is also a debug window available in the options section of 3CX phone that might help.
 
Status
Not open for further replies.
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.