3cx Phone for Windows

Discussion in 'Windows' started by GBM, Feb 25, 2014.

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  1. GBM

    GBM

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    I successfully setup my 3cx phone for windows. My system is Windows 7, 3cX v 12, Outlook 2013. It all seems to be working except for one item.

    When in Outlook contacts in "list" view I can right mouse click the contact and I get two options to dial the contact.

    One option to dial is to select "call contact with 3cx" - If I select this it works.

    However, the other option is "Call" - if I pick this one a dialog pops up for a new call. I understand I then would need to select dial options and then select "3CX TAPI Service Provider" however this option does not show up. How do I get the "3CX TAPI Service Provider" option to show up? I have ran the CRM integration tool. I would like to get this option working so I can dial a contact when the contact is open, not just in list view.
     
  2. jpillow

    jpillow Well-Known Member

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    From all my experience you will have to dial using the call frmo 3cx option, when you integrate with Outlook it will also open a contact in outlook when they call.
     
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  3. GBM

    GBM

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    Thanks jpillow for the response. I think you are correct on this. This is how it is functioning for me.

    The confusing part was that the 3cx setup instructions suggested otherwise.
     
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