3CX Phone Graphical Glitch

Discussion in 'Windows' started by TomC, Jan 20, 2017.

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  1. TomC

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    Hello,

    I have a user currently who is having a bit of a nuisance glitch with their 3CX phone. It shows up half the GUI but the rest is cut off, including the home button so it cannot be restarted that way to remove the glitch. I've been closing it from task manager and then reopening and that solves the problem temporarily but it pops back up the way it was eventually. Here's a pic of the problem.

    Thank you very much for any advice.
    http://i.imgur.com/1djmri7.jpg
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @TomC

    What version 3cx phone is this and to what version PBX is that connected? have you tried un-install and re-install?
     
  3. TomC

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    Hi,

    The version is 6.0.20943.0 and I tried an uninstall reinstall, it works temporarily but eventually the graphical glitch occurs again.
     
  4. TomC

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    Any help would be appreciated, the user is still experiencing the graphical glitch. Unfortunately it cuts off the exit icon so I have to shut down the process in task manager each time.
     
  5. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Are you experiencing issues with other users as well or is it in just one machine? Not sure what could be causing the issue though.
    Maybe someone else has seen this issue before and can provide a solution.
     
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