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3CX phone not able to pickup voicemail on Switchvox

Discussion in 'Windows' started by PGaffney, Apr 15, 2010.

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  1. PGaffney

    Apr 15, 2010
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    Odd problem.
    Backend I'm currently using Switchvox from Digium as a PBX. I tried the 3CX soft phone (which I really like) and noticed that it was unable to pickup voicemail. Here's what happens:

    Start 3CX soft phone. Phone registers with server.
    Voicemail indicator comes on.
    Press button to call voicemail on server. Voicemail answers - "Password?"
    Enter password.
    System responds "incorrect password. Password?".

    1st time I think I've forgotten the password - so I go into the extension configuration and reset the voicemail password for the extension. On the 2nd try I get the same "incorrect password" response from the voicemail system. On the 3rd try I use an alternate IP softphone and get right in.

    Anyone else seen this behavior with Switchvox or an Asterisk based PBX?
  2. SY

    SY Well-Known Member
    3CX Support

    Jan 26, 2007
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    Here is description of problem with asterisk - http://www.3cx.com/forums/dtmf-tone-is-not-submitted-correctly-including-log-13711.html
    You need to report this problem to Switchvox support.

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