3CX Phone Not Dialling After Call

Discussion in 'Windows' started by shnabz, Feb 11, 2015.

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  1. shnabz

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    I am running Windows 8.1 Pro. When my 3CX Phone registers, it allows me to make/receive call, however, after that call has finished, I can no longer make calls from the phone. When pressing the call button, it immediately goes back to the keypad as if I had pressed the cancel button. It can still receive calls though :S Also, I get no audio through the 3cxphone from the other end, I dont have a mic connected so cant test if the other end can here me, i can send tones from the 3cx to the other phone though, so i assume so. The only way to fix this is to close the phone down and start it again, or switch it to cti mode then back to 3cx. I have an iPhone on the network with 3cx phone that is set up the exact same way as the windows phone, and the iphone one works fine.

    Any ideas?
     
  2. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Hi
    This is the reason - you need a mic or any input source, otherwise the 3CXPhone has the behavior you described.
    Hope it helps
    vali
     
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