3cx Phone System Billing settings problem

Discussion in '3CX Phone System - General' started by xylogistix, Jul 9, 2013.

Thread Status:
Not open for further replies.
  1. xylogistix

    Joined:
    Jul 28, 2011
    Messages:
    39
    Likes Received:
    3
    I have a problem with setting up a comprehesive billing system for my 3CX phone system. I feel the billing information for a particular call must be based on a combination of a call category (e.g. local, moble) and outbound route taken by a call. I say so because in my country, phone service providers have varying call rates that are geared on the origin of the call. For instance, a call originating mobile provider A and destined to mobile provider A will be charged at a lower rate than a call originating from mobile provider A to provider B even though both call a categorised local. The billing setting can only be comprehensive if I pre-determine the outbound route for the calls, but this will minimise the number of available outbound routes and backup routes. How can I come out this problem :?:
     
  2. lneblett

    lneblett Well-Known Member

    Joined:
    Sep 7, 2010
    Messages:
    2,061
    Likes Received:
    56
    What you describe is applicable to many countries, but the issue is that 3CX was not designed to be an all encompassing billing system for every conceivable situation. To your point, one carrier may have a different rate tariff than another even if the destination is the same. Further, while the primary route might be established for a more favorable carrier, this does not necessarily mean that the call will always be routed that way unless you have elected to preclude alternative routes by limiting the outbound rules. Let's also not forget that some carriers also have different rates during off-peak hours.

    You always have the actual carriers' billing statements to fall back on if you really need this degree of granularity. You can also add number subsets to the billing table which may offer some relief, but I imagine this is still far from your wish as it will require a substantial but of planning and constant modification.

    The billing structure is more for those wishing to bill out calls that are made thru the system at rates determined by the owner. This is largely applicable to hotels/motels, attorneys and others who use the system as a tool within their businesses. Others may use it in business to simply take the number of minutes used by each department or group and then allocate the phone company bill accordingly for cost accounting purposes.
     
  3. xylogistix

    Joined:
    Jul 28, 2011
    Messages:
    39
    Likes Received:
    3
    Thanx a million for a clear and comprehesive response to my query. You have cleared all my thoughts regarding this issues and there is nothing more to add. We have agreed with my client to use internal average rates for the various out going calls.

    Regards
     
Thread Status:
Not open for further replies.