3CX Phone System v14 crashing frequently

Discussion in '3CX Phone System - General' started by abacusadmin, Aug 30, 2016.

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  1. abacusadmin

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    Hi,

    We have a 3CX Phone System v14 running on a Windows 8.1 Pro VM. 2CPU/4GB Memory. Our phone system crashes randomly with the below application error. The Faulting module is always ntdll.dll.

    Has anyone faced similar issues or aware of a fix? Your help is greatly appreciated.

    Log Name: Application
    Source: Application Error
    Date: 29/08/2016 4:53:11 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: ABACUS-3CX2.abacusproperty.com.au
    Description:
    Faulting application name: 3CXPhoneSystem.exe, version: 14.0.48654.0, time stamp: 0x56c1b760
    Faulting module name: ntdll.dll, version: 6.3.9600.18233, time stamp: 0x56bb4ebb
    Exception code: 0xc0000374
    Fault offset: 0x00000000000f1b70
    Faulting process ID: 0x141c
    Faulting application start time: 0x01d201bf83fdc03e
    Faulting application path: C:\Program Files\3CX Phone System\Instance1\Bin\3CXPhoneSystem.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report ID: 3fa7edb1-6db5-11e6-8264-005056be0a25
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-08-29T06:53:11.000000000Z" />
    <EventRecordID>14342</EventRecordID>
    <Channel>Application</Channel>
    <Computer>ABACUS-3CX2.abacusproperty.com.au</Computer>
    <Security />
    </System>
    <EventData>
    <Data>3CXPhoneSystem.exe</Data>
    <Data>14.0.48654.0</Data>
    <Data>56c1b760</Data>
    <Data>ntdll.dll</Data>
    <Data>6.3.9600.18233</Data>
    <Data>56bb4ebb</Data>
    <Data>c0000374</Data>
    <Data>00000000000f1b70</Data>
    <Data>141c</Data>
    <Data>01d201bf83fdc03e</Data>
    <Data>C:\Program Files\3CX Phone System\Instance1\Bin\3CXPhoneSystem.exe</Data>
    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
    <Data>3fa7edb1-6db5-11e6-8264-005056be0a25</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    </EventData>
    </Event>

    Thanks
     
  2. TCF

    TCF

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    Have you tried reinstalling 3CX?
    You could also try running sfc/scannow from a elevated command prompt to replace any corrupt system files.

    There are a lot of programs that use ntdll.dll , it may have become corrupt or you may have a virus.

    You can try reregistering the dll file. Also in doing a search for ntdll.dll errors, you'll find several programs that corrupt the dll file such as HDD's Free Hex Editor.
     
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