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- Jan 19, 2008
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Hi,
Any help will be really appreciated here
I can connect to my BV account via sip.broadvoice.com and able to receive calls and dial out but all incoming calls's DTMF tone is not being pickup. This is very important because if a customer calls the 3cx system and the system can not pickup the tones then customer's press 1 for sale, press 2 for.... is not interpreted by the system. So a broadvoice tech instructed me to add proxy.lax.broadvoice.com in the outbound proxy and the problem was solved. However, doing this introduced another problem. All incoming call were routed to their extension properly but when any extension try to dial a call out, they'll get:
01:57:16.936 [CM503003]: Call(8): Call to sip:[email protected] has failed; Cause: 403 Forbidden; from IP:206.15.156.221:5060
I've hit a stop and don't know what else I can do to resolve this.
thanks
John Ma
Any help will be really appreciated here
I can connect to my BV account via sip.broadvoice.com and able to receive calls and dial out but all incoming calls's DTMF tone is not being pickup. This is very important because if a customer calls the 3cx system and the system can not pickup the tones then customer's press 1 for sale, press 2 for.... is not interpreted by the system. So a broadvoice tech instructed me to add proxy.lax.broadvoice.com in the outbound proxy and the problem was solved. However, doing this introduced another problem. All incoming call were routed to their extension properly but when any extension try to dial a call out, they'll get:
01:57:16.936 [CM503003]: Call(8): Call to sip:[email protected] has failed; Cause: 403 Forbidden; from IP:206.15.156.221:5060
I've hit a stop and don't know what else I can do to resolve this.
thanks
John Ma