3CX Phone to FreePBX problem, help please

Discussion in 'Windows' started by koztax, Apr 12, 2013.

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  1. koztax

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    Hi, i am a rookin on this matter, im a a rookie on networks to be honest.

    I´m on my final year of 12th grade (portugal), ad i a an intern on a buiseness and my function is to build and implement a voip server so the workers can call between themselves, do outbound calls and recieve inbound.

    I have installed:

    UBUNTU SERVER 12 LTS as base os

    Asterisk 11.3.o as pbx

    and finnaly

    FreePBX 2.10


    The network is set and the extentions too

    Screencap

    so the problem is:

    When i try to connect the softphone 3CX to the PBX i get a "authentication failed" error

    Here is the debug console

    Screencap

    and the profile configurations

    Screencap

    so once again, the proble is , i cant authenticate on the pb server, how can i resolve this problem ? Help please.
    if it is needed any other logs warn me and i will provide.
     
  2. koztax

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    Now that i remember here it is also a asterisk console screencap


    if it is any usefull
     
  3. SY

    SY Well-Known Member
    3CX Support

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    You need to check server configuration.
    Server does not know about user you are trying to register from 3CX phone.

    Regards
     
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  4. koztax

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    Thank you by the awenser but i did not compreend what you tiped, could you explain ? and give some hints how to solve the problem
    ?

    Regards
     
  5. leejor

    leejor Well-Known Member

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    I'm assuming that, in the logs "no matching peer found", mean that the PBX does not recognise that extension 1002 exists. It appears that Extension 1001 is also failing registration.
     
  6. farsight

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    I have not tried using the 3CX soft phone with another system. Yes, it should work. I would consider using X-Lite. That's the program that I used (several years ago) when I was using Asterisk.

    Best of luck.
     
  7. koztax

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    I have tried with x-lite 4 and it doesn't seem to work too, this time the softphone says it could authenticate and there is no warnings on the server...

    Here is a printscreen

    from the putty console:


    x-lite 4 softphone


    x-lite 4 softphone account definitions


    im reaching the bottom line to deliver the project about 12 days need serious help please. if it is any good i could manage to get some one to remotely access my computer ( team viewer or some software like that) so it could help-me to get this corrected. if anyone intrested i am on a GMT Lisbon timezone.

    Regards
     
    #7 koztax, Apr 15, 2013
    Last edited by a moderator: Mar 23, 2017
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