- Joined
- Mar 29, 2009
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Hello !
I have a lot of client that needs to connect remotely into our system. For this reason we have a 3cx system on a separat computer directly in internet with static IP.
After upgrade to 7.1xxx (3CX server) we have problems with the tunnel connection.
I must use tunnel because if i use direct connection i can call into the system but if someone calls it never "rings" in the external phone. It is possible to call another phone who is conencted with tunnel.
However when using tunnel the ring works fine.
All looks good, we can receive and send calls with the tunnel, but there is no sound what so ever. If i change to direct connection sound works fine, but in that case the external 3cx phone does not receive the call.
I am using 3cx softphone ver 7.xxx.
As the tunnel is working should not the sound work as well as it is bundeld into the tunnel connection.
Really need som help on this one or someona who can explain why the ring does not arrive in direct mode.
All modes are ofcourse "out of office" in this case.
Toby
I have a lot of client that needs to connect remotely into our system. For this reason we have a 3cx system on a separat computer directly in internet with static IP.
After upgrade to 7.1xxx (3CX server) we have problems with the tunnel connection.
I must use tunnel because if i use direct connection i can call into the system but if someone calls it never "rings" in the external phone. It is possible to call another phone who is conencted with tunnel.
However when using tunnel the ring works fine.
All looks good, we can receive and send calls with the tunnel, but there is no sound what so ever. If i change to direct connection sound works fine, but in that case the external 3cx phone does not receive the call.
I am using 3cx softphone ver 7.xxx.
As the tunnel is working should not the sound work as well as it is bundeld into the tunnel connection.
Really need som help on this one or someona who can explain why the ring does not arrive in direct mode.
All modes are ofcourse "out of office" in this case.
Toby