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3CX Phone V6 stops (Windows XP)

Discussion in 'Windows' started by renanadasilva, Jul 14, 2011.

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  1. renanadasilva

    Joined:
    Jul 14, 2011
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    Hi.

    We're using the 3CX Phone version 6 with our call center dialer solution. The problem is that the 3CX stop working after some calls, returning a Windows error. After the crash we have to run the Windows task manager, kill the 3CX process and start the 3CX Phone again. That problem occurs only when we run the dialer. Normal call operations runs OK.

    We're using Windows XP SP3, 3CX Phone V6 and Asterisk. The pause between the calls arround the 15 seconds.

    [EDIT]
    The problem doesn't occours when the option "Auto-ans" is enabled. If we set "Available" option the 3CX stops working afters 3 or 4 calls.

    Regards,
    Renan.
     
  2. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

    Joined:
    Dec 12, 2008
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    Hi
    Please check your 3CXPhone's version in its About. If is older than 19920, please upgrade it to this one:
    http://www.3cx.com/downloads/3CXPhone6.msi

    Regards
    vali
     
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