3Cx Phonebook and Cisco

Discussion in '3CX Phone System - General' started by calberto, Jul 18, 2016.

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  1. calberto

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    After upgrade to v15, if I select from a Cisco SPA504 phone (latest firmware) the 3cx PhoneBook, i receive a "request failed" message.

    Checked the provisoning link in the phone configuration and seem ok.. http: //192.168.10.20:5000/provisioning/random_string/phonebook_cisco.xml

    Any suggestion? :cry:
     
  2. Aram

    Aram Support Team
    Staff Member 3CX Support

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    The Cisco PhoneBook provisioning URL need to be the following:
    http: //192.168.10.20:5000/provisioning/ ... /cisco_phonebook.xml

    Please confirm.
     
  3. calberto

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    Sorry Aram, your URL is correct, I edited the template and now it works... I cannot find any way to edit template in the web interface in v15...
     
  4. Aram

    Aram Support Team
    Staff Member 3CX Support

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    OK ;)

    Here are the correct steps to have the up to dated custom templates:
    1. Open Management Console and navigate to Settings->Templates page;
    2. From drop-down list select the needed template (let say cisco.ph.xml) and press Copy button;
    3. Rename the file (let say to custom_yealinkT4x) and press OK.
    The new custom template will be saved in "C:\ProgramData\3CX\Instance1\Data\Http\Interface\provisioning\<AuthGenDir>\CustomTemplates\phones" folder.
    4. Navigate to that folder, edit the "custom_cisco.ph.xml" file and do all needed modifications;
    5. Open Management Console, navigate to Extensions page and edit/add the appropriate extension
    6. Go to Phone Provisioning tab and add the new phone;
    7. From the "Choose from available models" select the Cisco model which will have the custom template name in the description and press OK;
    8. Press OK to save the Extension settings and provision (re-provision) the phone.
     
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