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3CX pull client name if matches phone number

Discussion in '3CX Phone System - General' started by cyberhostpro, Jul 18, 2013.

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  1. cyberhostpro

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    HI

    We use 3CX (v11sp4) we have Snom 360 phones and also use 3cx MyPhone on the desktop (mostly for copying and pasting phone numbers from websites and hitting call). I was wondering, we use whmcs.com billing software for all our clients. Is it possible somehow that when a call comes in, 3CX could send the phone number to query WHMCS, and if it matches a customer, the customers phone number will show on the MyPhone app (or on the snom screen) ??
     
  2. leejor

    leejor Well-Known Member

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    I know that the 3CX phonebook will put a name against a number even replacing whatever name is sent from your provider.

    I use that quite a bit for calls from Mobiles, where the normal name display is simply "Mobile Caller". The Phonebook allows you to substitute the actual callers name.
     
  3. jpillow

    jpillow Well-Known Member

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    Also by pressing f11 that will enable you to skip copying and pasting and simply dialing right from MyPhone
     
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  4. cyberhostpro

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    thanks for replies, but none of these help me :(
     
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