Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

3CX Reporting

Discussion in '3CX Phone System - General' started by stevodevo, Sep 17, 2010.

Thread Status:
Not open for further replies.
  1. stevodevo

    Aug 17, 2010
    Likes Received:
    Hi Guys,

    I'm trying to get some reporting on phone call routing and the call reporter app isn't really doing it for me. I have a few queues set up and after a set period of time the caller gets routed between these queues. Is there a way to get a report on how many of the calls are 'escalated' after the fixed period of time?

Thread Status:
Not open for further replies.