3CX Reporting

Discussion in '3CX Phone System - General' started by stevodevo, Sep 17, 2010.

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  1. stevodevo

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    Hi Guys,

    I'm trying to get some reporting on phone call routing and the call reporter app isn't really doing it for me. I have a few queues set up and after a set period of time the caller gets routed between these queues. Is there a way to get a report on how many of the calls are 'escalated' after the fixed period of time?

    Steve
     
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