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3CX reports not logging after 13pm

Discussion in '3CX Phone System - General' started by it2pimp, Feb 8, 2013.

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  1. it2pimp

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    Hi ,

    I have a weird problem.

    I recently updated and moved the 3CX to another server. Ive put the 3CX backup back to the new server and launched with same IP.

    Now when I wacth the reports on http://localhost:5000/reports I see logs from the morning till 13pm and after this I don't see any calls in the reports ? There are still a lot of calls that are being made or coming in.

    In the activity log I still see calls being made between 13pm till 18:30pm ??

    The only thing I can think of, is that it has something to do with the office hours ? I configured the office hours from 8am till 12:00 and from 13pm till 18:30 pm.

    This was already configured on the provious server and was working fine, all logs were recording.
    But now everyday after 13pm I don't see any logs anymore ?

    Does anybody have an idea how to solve ?
     
  2. danhriscanu

    danhriscanu New Member

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    Hi,

    Please check your services status. Check if all of them are started and running.
     
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  3. it2pimp

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    They are all started, The weird thing is it only stops making reports after 13 pm.

    I will check this afternoon if all services are still running but it would surprise me if there was a service that stops running after 13 pm
     
  4. it2pimp

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    same problem, all services are started.

    The whole 3cx pbx works fine without problems. But the reports are stopping at noon ? I don't understand how this is possible ?
     
  5. danhriscanu

    danhriscanu New Member

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    I think this requires more time to investigate and maybe a remote session. Please open a support ticket for this and our support department will handle it.
     
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