3CX Reports

Discussion in '3CX Phone System - General' started by dpcatkins1983, Mar 21, 2017.

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  1. dpcatkins1983

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    We are just going some reports and it looks like they wrong.

    We have made 1 incoming call from a mobile number ‘###’ it hit the IVR then went onto Credit Control who didn’t answer it then went onto Customer Services Queue who again didn’t answer it, but its created a miss call 15 times against 2 users, User 1 and User 2 who both are part of the Customer Services queue (Calls from 10:55 – 11:05) why is this?

    We ran the same report 5 mins before and the it said no missed calls, so it looks like 1 call made this 15 times (missed calls)
     
  2. roland.s

    3CX Support

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    Hi dpccatkins,

    Which report are you referring to? Could you also give us a little more detail on your queue configuration as we are unable to replicate your scenario.
     
  3. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @dpcatkins1983
    Can you tell me which report are you running and you are getting these results?
     
  4. dpcatkins1983

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    it was the Extension Statistic Group one
     
  5. roland.s

    3CX Support

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    The "Extension Statistics Report" does not show any "unanswered" calls to the Queue. The" Detailed Queue statistics" or "Abandoned queue calls" reports will give you queue Information . We are unable to replicate the issue you experiencing on our end. Please open a support ticket so that one of our support engineers may better assist you.
     
    #5 roland.s, Mar 22, 2017
    Last edited: Mar 22, 2017
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