Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

3CX RingGroup - Target if no answer

Discussion in '3CX Phone System - General' started by nintox, Jan 5, 2018.

Thread Status:
Not open for further replies.
  1. nintox

    Joined:
    Jan 5, 2018
    Messages:
    3
    Likes Received:
    0
    Hello,

    we have a question to the ringgroup feature of our 3CX System.
    I hope we use the right feature for our problem.

    Case is as follows:
    Employee X get a call but don't answer the call. After 10 seconds the call will be forwarded to a ring group which has team colleagues of the employee X included. If also nobody of this group answer the call it goes back to the extension which we set on "Target if no answer" in the signal group settings.
    This solution needs for every extension one signal group.
    Is there a better solution out there?
    For example a rule which transfer the call back to the called extension independently. Then we need only one signal group for a team in which we setting up this?

    Thanks for your help!
     
  2. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

    Joined:
    Nov 1, 2017
    Messages:
    406
    Likes Received:
    40
    Hello @nintox

    Doesn't this create a loop so the call goes extension->ring group->extension->... until someone picks up the call? Is this the behavior that you want to achieve? If yes, why not use a Call Queue?
    Can you please describe the logic of what you are trying to achieve?
     
    cjkoll likes this.
  3. nintox

    Joined:
    Jan 5, 2018
    Messages:
    3
    Likes Received:
    0
    Hello @mariosM_3CX ,

    thats almost rigth. One thing I wrote wrong above. The call should not go back to the called phone. After the ring group (or queue) step, the call should hit the voicemail of the called exension independently. Currently I only saw the function to set a specific extension after a ring group.
     
  4. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,079
    Likes Received:
    324
    You can do that, but to reach a specific extension VM, as you feared, you will have to create a ring group to send that original call, for each extension. It is also assumed that the original extension will not have any busy/no answer to a voice mailbox, otherwise the call will go there, rather than off to a ring group, then back to VM
     
    #4 leejor, Jan 5, 2018
    Last edited: Jan 8, 2018
    NickD_3CX likes this.
  5. nintox

    Joined:
    Jan 5, 2018
    Messages:
    3
    Likes Received:
    0
    Ok - thanks. I will configure it as you discribed.
    To simplify it, is there a possibility to create a group (group tab) of a team and insert this group in every extensions ring group of the team?
    Then I don't need to choose every extension of the extensions ring group seperately.
     
  6. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

    Joined:
    Jun 2, 2014
    Messages:
    1,375
    Likes Received:
    84
    There are Extension Groups in 3CX but those are used mainly for Presence and for delegating user rights, not for what you want it.

    You would have to create the Ring Groups manually an insert the extensions in one-by-one each time.
     
Thread Status:
Not open for further replies.