3CX Server Side Integration With Bitrix Web Hook URL

Discussion in 'CRM / Helpdesk / App Integration' started by kannan, May 11, 2018.

  1. kannan

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    My server Side Integration with bitrix in 3cx is not working

    https://www.3cx.com/docs/bitrix24-crm-integration/

    i have followed this URL


    In client Side Integration is working after entering Rest API URL in Bitrix plugin

    Bitrix login Pop-Up is coming will make calls in 3CX for Admin User Only Not for Other
    User in Bitrix

    Could you please help me
     
  2. sigma

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    I can confirm the issue
    Unfortunately neither Bitrix nor 3XC can/will provide some assistance (...)
     
  3. kannan

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    Thanks for your Reply sigma

    Please confirm it let me know
     
  4. Kanna

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    Please help me
     
  5. sigma

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    We already elaborating, ... no significant result as per now.

    Keep you informed
     
  6. Kanna

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    ok

    Is it server side configuration is working or not why i am asking

    we have configured 3cx with bitrix but we need to add webhook URL to each 3cx client manually then only while making calls to 3cx account extension number we receive pop-up in bitrix
     
  7. johuth

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    Hello I'm also trying to make a connection between bitrix and 3cx. For me the client side integration works but the server side connection test tells connection to bitrix was correct, but came back with empty result.
    Any ideas?
     
  8. edossantos

    edossantos Support Team
    Staff Member 3CX Support

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    Check if the contact is saved in Bitrix using exactly the same number, including any prefix. Also you can try changing the settings from the 3CX Console > Contacts > Options > Match Caller ID's to a contact entry > Match exactly.
     
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  9. johuth

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    Hello Ernesto,

    thanks for your support. The contact saved in Bitrix has exactly the same number. I have changed the Option to exact match, but the result is still: "CRM Integration is working OK but contact number does not exist. Check log for more info or try a different number."
    Log:
    crm.company.list.json?filter[PHONE]=+493044351602
    Response text: {"result":[],"total":0,"time":{"start":1538988121.441481,"finish":1538988121.529024,"duration":0.08754277229309082,"processing":0.013325214385986328,"date_start":"2018-10-08T10:42:01+02:00","date_finish":"2018-10-08T10:42:01+02:00"}}
    Response finished
    Finished scenario with empty id
    Started scenario with empty id
    Request text: https://XXXXXXXXXXXXXXXXXXXXXXXX/crm.lead.list.json?filter[PHONE]=+493044351602
    Response text: {"result":[],"total":0,"time":{"start":1538988121.881382,"finish":1538988121.94784,"duration":0.06645798683166504,"processing":0.00849604606628418,"date_start":"2018-10-08T10:42:01+02:00","date_finish":"2018-10-08T10:42:01+02:00"}}
    Response finished
    Finished scenario with empty id
    Started scenario with empty id
    Request text: https://XXXXXXXXXXXXcontact.list.json?filter[PHONE]=+493044351602
    Response text: {"result":[],"total":0,"time":{"start":1538988122.29705,"finish":1538988122.384602,"duration":0.08755207061767578,"processing":0.013593912124633789,"date_start":"2018-10-08T10:42:02+02:00","date_finish":"2018-10-08T10:42:02+02:00"}}
    Response finished
    Finished scenario with empty id
    Result obtained

    When I call in with enabled client side connection everything works like a charm. The website with the Bitrix contact pops up and everything works.
     
  10. edossantos

    edossantos Support Team
    Staff Member 3CX Support

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  11. johuth

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    When I open the URL in browser I will also find nothing:
    {"result":[],"total":0,"time":{"start":1539596726.632381,"finish":1539596726.720945,"duration":0.08856391906738281,"processing":0.012701988220214844,"date_start":"2018-10-15T11:45:26+02:00","date_finish":"2018-10-15T11:45:26+02:00"}}
    Should I also ask the biotrix support?
     
  12. edossantos

    edossantos Support Team
    Staff Member 3CX Support

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    I would check with Bitrix support why the API is not returning any record if you have a contact with that phone number...
     
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