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- Aug 11, 2015
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Hi All,
I have looked on the forums and have found the answer I need.
I am trying to remotely provision a Snom 320 VoIP phone so it can be used from outside the office.
The phone works well in the office and to be honest I thought once it was provisioned and unticked the disallow use of extension outside of the LAN it would still work but Alas it does not. Block remote tunnel connections is also unblocked.
3CX V14
I have read the instructions and come a blank.
I have the phone at home and I can ping our FQDN 3cx.mycoip.co.nz from home for I know the DNS is correct.
I have installed the 3CX session boarder control software on my home computer.
I have also changed the provisioning code from http to https
When I reboot the phone it trys to provision but I get the following error.
ERR | 20150918-110547.978 | 3CXTunnel | TUNL | 5484 | TunnelTcp.cpp:102 | Failed to resolved DNS SRV record for tunnel connection to 3cx.mycoip.co.nz
ERR | 20150918-110558.060 | 3CXTunnel | TUNL | 5484 | TunnelTcp.cpp:159 | Bridge [3CX SBC] failure 'Too long inactivity' on TCP connection: while processing tunnel connection
I belive this is the key.
Failed to resolved DNS SRV record
I do not have a SRV record. I have hunted high and low and I can not see the settings for me to add them into our external DNS.
I have also tried doing a SRV lookup on the local supplier who uses the A record of 3cx.sofsol.co.nz but have had no luck.
If someone could point me in the right direction that would be amazing.
I have spent too many hours going around in circles.
I dont know if it related but I can not get 3cx phone on my iphone to work outside the office wifi.
Regards
John Mitchell
I have looked on the forums and have found the answer I need.
I am trying to remotely provision a Snom 320 VoIP phone so it can be used from outside the office.
The phone works well in the office and to be honest I thought once it was provisioned and unticked the disallow use of extension outside of the LAN it would still work but Alas it does not. Block remote tunnel connections is also unblocked.
3CX V14
I have read the instructions and come a blank.
I have the phone at home and I can ping our FQDN 3cx.mycoip.co.nz from home for I know the DNS is correct.
I have installed the 3CX session boarder control software on my home computer.
I have also changed the provisioning code from http to https
When I reboot the phone it trys to provision but I get the following error.
ERR | 20150918-110547.978 | 3CXTunnel | TUNL | 5484 | TunnelTcp.cpp:102 | Failed to resolved DNS SRV record for tunnel connection to 3cx.mycoip.co.nz
ERR | 20150918-110558.060 | 3CXTunnel | TUNL | 5484 | TunnelTcp.cpp:159 | Bridge [3CX SBC] failure 'Too long inactivity' on TCP connection: while processing tunnel connection
I belive this is the key.
Failed to resolved DNS SRV record
I do not have a SRV record. I have hunted high and low and I can not see the settings for me to add them into our external DNS.
I have also tried doing a SRV lookup on the local supplier who uses the A record of 3cx.sofsol.co.nz but have had no luck.
If someone could point me in the right direction that would be amazing.
I have spent too many hours going around in circles.
I dont know if it related but I can not get 3cx phone on my iphone to work outside the office wifi.
Regards
John Mitchell