3CX soft phone client issues

Discussion in 'Windows' started by ChameleonPaul, Feb 16, 2010.

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  1. ChameleonPaul

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    Hi.

    Downloaded and am trialling the free 3cx PBX

    If I use the 3CX softphone client with the 3CX PBX I have the following issues:
    Calls do not hang up if call not answered - if party called has message service will eventually time out to message service and leave blank message.
    Get a ringing tone before connection made - then get 'dualling tones"
    DTMF tones not accepted, particularly # when calling 3rd party digital assistance OR even when setting up conference in PBX.

    However, if I use the X-Lite soft phone client; default settings; above issues gone...

    Would prefer to use one solution from one vendor...

    Any clues?
     
  2. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    1 - if not answered, call is dropped after ~40 sec
    2 - check according to your preferences "suppress early media option" in the preferences dialog
    3 - different providers supports different kind of DTMF tone, check for proper type in Connection/Adbvanced settings.
     
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  3. ChameleonPaul

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    A1 - Can this be changed? 30sec is typical in Australia then transfer to voice message... Doesn't help really. I need/want it to terminate when I end call - as it does with x-lite.
    A2 - Great - this is sorted. Only one tone heard.
    A3 - How would i find out what is supported? Obviously the X-Lite has correct DTMF tome - but can not Identify what that is...
     
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