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3cx soft phone will not start

Discussion in '3CX Phone System - General' started by stephenb2001, Nov 6, 2015.

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  1. stephenb2001

    Nov 6, 2015
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    I can not get 3cx soft phone to work I have these error messages in the events log I have no crash or error on failure just these cryptic lines in the event log any ideas We are running ver 14 sp1:

    Faulting application name: 3CXWin8Phone.exe, version: 14.0.45826.0, time stamp: 0x561ba489
    Faulting module name: KERNELBASE.dll, version: 6.1.7601.19018, time stamp: 0x5609fed4
    Exception code: 0xe0434352
    Fault offset: 0x0000c42d
    Faulting process id: 0x1e7c
    Faulting application start time: 0x01d11893996e2c05
    Faulting application path: C:\ProgramData\3CXPhone for Windows\PhoneApp\3CXWin8Phone.exe
    Faulting module path: C:\windows\syswow64\KERNELBASE.dll
    Report Id: d7269dcb-8486-11e5-9ab6-005056c00008

    Application: 3CXWin8Phone.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.IO.FileNotFoundException
  2. Chris_3CX

    Chris_3CX Guest

    If you have not done already try to remove the .net framework 4.0.xxxxx and then reinstall it.
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