3cx soft phone will not start

Discussion in '3CX Phone System - General' started by stephenb2001, Nov 6, 2015.

Thread Status:
Not open for further replies.
  1. stephenb2001

    Joined:
    Nov 6, 2015
    Messages:
    2
    Likes Received:
    0
    I can not get 3cx soft phone to work I have these error messages in the events log I have no crash or error on failure just these cryptic lines in the event log any ideas We are running ver 14 sp1:

    Faulting application name: 3CXWin8Phone.exe, version: 14.0.45826.0, time stamp: 0x561ba489
    Faulting module name: KERNELBASE.dll, version: 6.1.7601.19018, time stamp: 0x5609fed4
    Exception code: 0xe0434352
    Fault offset: 0x0000c42d
    Faulting process id: 0x1e7c
    Faulting application start time: 0x01d11893996e2c05
    Faulting application path: C:\ProgramData\3CXPhone for Windows\PhoneApp\3CXWin8Phone.exe
    Faulting module path: C:\windows\syswow64\KERNELBASE.dll
    Report Id: d7269dcb-8486-11e5-9ab6-005056c00008

    Application: 3CXWin8Phone.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.IO.FileNotFoundException
    Stack:
     
  2. Chris_3CX

    3CX Support

    Joined:
    Nov 4, 2015
    Messages:
    8
    Likes Received:
    0
    If you have not done already try to remove the .net framework 4.0.xxxxx and then reinstall it.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.