3cx softphone and assistant showing different status

Discussion in '3CX Phone System - General' started by paullf, Dec 11, 2010.

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  1. paullf

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    Is there a way of setting the 3cx softphone to away if the assistant is set to away? it seems weird that the assistant will show one thing and the phone something else. We have two ring groups, one with just one person and the other with 4 people and if the one person is at lunch or away then the calls are to be diverted to the other ring group, but just a pain to have to remember to set the assistant to away and then set the phone to DND too.
     
  2. paullf

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    just some more information on this. This was working fine on V8, but it only seems to be doing this since we have updated to V9 this morning.
     
  3. MichaelB

    MichaelB Member
    3CX Support

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    Hi, If you are using the Latest 3CXPhone - there is no status named Away.
    You have Available / DND / Auto Ans / Auto Vmail

    Also In Version 9 we introduced Profiling - Available / Away / Out of office / Custom 1 & 2

    Yes with Version 8 you could change to Available and Away using the Phone and it also used to updates the Assistant.
    But in Version 9 we removed this.

    If you think that this was very useful please add your suggestion here http://3cx.ideascale.com/
    Thanks and Regards
     
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