3CX Softphone Dialing into Outside IVR Systems

Discussion in '3CX Phone System - General' started by BA7389, Dec 3, 2010.

Thread Status:
Not open for further replies.
  1. BA7389

    Joined:
    Nov 20, 2010
    Messages:
    23
    Likes Received:
    0
    Suspect that I'll answer my own question while asking it, but....Intermittently users cannot dial the additional digits needed to access IVR system menus at various outside businesses - banks, mortgage companies, etc. Problems are most consistent on remote extensions.

    Call path for the remote users is DS-3 to Internet; Internet to remote server; server to gateway; gateway to QSIG PRI in TDM PBX; QSIG PRI to NI2 PRI in TDM PBX; NI2 PRI to CLEC Paetec. Users have tried with both local and remote settings in softphone profile.

    Ideas?
     
  2. mfm

    mfm Active Member

    Joined:
    Mar 4, 2010
    Messages:
    641
    Likes Received:
    2
    Hi,

    You can try and adjust the setting of DTMF in the VOIp phone as per screenshot and try again.
     

    Attached Files:

    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.