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3cx softphone for windows

Discussion in 'Windows' started by davidc@allpax.com, Jul 9, 2015.

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  1. davidc@allpax.com

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    All calls I make from my softphone to another extension go directly to voicemail. When you select call, it says dialing, but does nothing for about 5 seconds, then goes to the extensions voicemail.
     
  2. davidc@allpax.com

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    Call from extension 104 to 103 log below.

    09-Jul-2015 08:39:47.154 Leg L:15.3[VMail] is terminated: Cause: BYE from PBX
    09-Jul-2015 08:39:47.154 [CM503008]: Call(C:15): Call is terminated
    09-Jul-2015 08:39:47.152 Leg L:15.1[Extn] is terminated: Cause: BYE from 192.168.4.133:50353
    09-Jul-2015 08:39:43.358 [CM503007]: Call(C:15): VMail:999 has joined, contact <sip:999@127.0.0.1:40600>
    09-Jul-2015 08:39:43.357 [CM503007]: Call(C:15): Extn:104 has joined, contact <sip:104@192.168.4.133:50353>
    09-Jul-2015 08:39:43.355 L:15.3[VMail] has joined to L:15.1[Extn]
    09-Jul-2015 08:39:43.355 NAT/ALG check:L:15.3[VMail] RESPONSE 200 on 'INVITE' - basic check passed. No information for extended checks
    09-Jul-2015 08:39:43.249 [CM503025]: Call(C:15): Calling T:VMail:999@[Dev:sip:999@127.0.0.1:40600;rinstance=845e44a39ae87d9b] for L:15.1[Extn]
    09-Jul-2015 08:39:43.196 [CM503005]: Call(C:15): Forwarding: T:VMail:999@[Dev:sip:999@127.0.0.1:40600;rinstance=845e44a39ae87d9b]
    09-Jul-2015 08:39:43.196 L:15.1[Extn] forwards call from Extn:103 to VMail:999 based on rule Fwd[Available/NoAnsw]
    09-Jul-2015 08:39:43.196 L:15.1[Extn] failed to reach Extn:103, reason No Answer
    09-Jul-2015 08:39:30.645 Leg L:13.2[Extn] is terminated: Cause: 408 Request Timeout/INVITE from local
    09-Jul-2015 08:39:30.645 [CM503003]: Call(C:13): Call to <sip:103@192.168.150.1:5060> has failed; Cause: 408 Request Timeout/INVITE from local
    09-Jul-2015 08:39:29.178 Currently active calls - 1: [15]
    09-Jul-2015 08:39:23.189 [CM503025]: Call(C:15): Calling T:Extn:103@[Dev:sip:103@192.168.150.159:5062] for L:15.1[Extn]
    09-Jul-2015 08:39:23.145 [CM503027]: Call(C:15): From: Extn:104 ("David Cohen" <sip:104@192.168.150.1:5060>) to T:Extn:103@[Dev:sip:103@192.168.150.159:5062]
    09-Jul-2015 08:39:23.145 [CM503004]: Call(C:15): Route 1: from L:15.1[Extn] to T:Extn:103@[Dev:sip:103@192.168.150.159:5062]
    09-Jul-2015 08:39:23.143 [CM503001]: Call(C:15): Incoming call from Extn:104 to <sip:103@192.168.150.1:5060>
     
  3. Leonidas 3CX

    3CX Support

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    Hello David,

    Kindly make sure that the softphone is registered. Have you provisioned the softphone via welcome email or manually?

    Thank you
     
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