3CX Softphone not opens after upgrade

Discussion in 'Windows' started by aslampa, Dec 8, 2016.

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  1. aslampa

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    Recently we upgraded 3CX soft phone V12.5 on our client system to V15 and there after the application is not opening in Windows 8.1 machines. If I reinstall V12.5, it opens but did not able to connect the server says incompatibility

    Please advice
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Make sure that microsoft C ++ 2015 redistributables X86 and X64 are installed on the machines and all .net updates are installed.
     
  3. aslampa

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    Both are updated, please find the attached screenshots

    "Images not found"
     
  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    From the attached image i can see that you are missing x64 microsoft C ++ 2015 redistributables unless it is missing from the screenshot
     
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