3CX Softphone - Speaker button Greyed Out

Discussion in 'Windows' started by ETAU, Jul 20, 2015.

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  1. ETAU

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    I have the 3CX softphone configured on a few installations. These installations use a Plantronics 638 wired headset.

    The audio options are set as desired. However when in a call, you cannot click the speaker button to go to loud speaker mode, it is greyed out.

    Audio Options are configured as:
    Microphone - Headset
    Speaker - Headset
    Ringing = PC Speakers

    Is it possible to go from using the headset, to loud speaker mode somehow?
     
  2. livn46

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    Which speaker button are you referring to? I don't think the v12 3CXPhone has a speaker button of any kind.
     
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  3. ETAU

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    Every version of 3CX Phone v12 I have installed has the greyed out speaker button whilst on a call. On every system I have installed.

    See attached screenshot.
     

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  4. craigreilly

    craigreilly Well-Known Member

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    In CTI mode I have the word Speaker there and greyed out. Perhaps a CTI limitation?
    (In Windows Phone mode I have the word Video there.)
     
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  5. ETAU

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    I have this greyed out in 3CXPhone mode, not CTI mode. I would like to know how to use speaker mode. 3CXPhone is setup to ring through the PC speakers. This is a very important feature. I have users that want to use speaker phone. This is extremely limiting not being able to use it. I have checked every setting I can see and cannot see how to enable the speaker option. Can 3CX respond to this? Customers pay for a license, it would be nice to know how to use speaker phone.
     
  6. metznerm

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    Completely same problem here, using 3cxPhone 14.0.45826.0
    We DO NEED such a possibility, users complaining heavily.
    thanks in advance,
    m@
     
  7. MichaelB

    MichaelB Member
    3CX Support

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    Hi, Yes speaker mode is disabled for a reason. This is a CTI limitation.
    Thanks
     
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  8. ETAU

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    What does CTI have to do with 3CXPhone mode?
     
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