3CX Softphone vs X-Lite Softphone

Discussion in '3CX Phone System - General' started by LiveRock, Jan 20, 2015.

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  1. LiveRock

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    I am using Mac.

    I am able to use X-Lite Softphone to connect to 3CX (register and all OK) but was unable to do so with 3CX Softphone for mac.

    It kept saying "Connecting to Office" and status remains as "Not Connected". I use the same login information as in X-Lite.

    Why is that?
     
  2. LiveRock

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    Assuming I did not change anything settings, what are the default values for

    PBX port:
    Local SIP port:
    First RTP Port:
     
  3. LiveRock

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    Ok, I got it to connect. But now whenever I press the CALL button, the app crash..

    Process: 3CXPhone12 [1997]
    Path: /Applications/3CXPhone12.app/Contents/MacOS/3CXPhone12
    Identifier: 3cxphone12
    Version: 1.0.75 (1.0.75)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: 3CXPhone12 [1997]
    User ID: 501

    Date/Time: 2015-01-20 18:57:54.461 +0800
    OS Version: Mac OS X 10.10.1 (14B25)
    Report Version: 11
    Anonymous UUID: D4BCB92F-F89E-3A8B-2707-9DEEEB93E095


    Time Awake Since Boot: 10000 seconds

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000401f540cbec0

    VM Regions Near 0x401f540cbec0:
    Stack 00000001136fb000-000000011377d000 [ 520K] rw-/rwx SM=PRV thread 9
    -->
    MALLOC_NANO 0000600000000000-0000600000800000 [ 8192K] rw-/rwx SM=PRV

    Application Specific Information:
    objc_msgSend() selector name: length
     
  4. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Hi
    The crashdump you pasted is only a fragment which, unfortunately, is completely useless. Basically, the full crashdump and 3CXPhone's logs are required. If you cannot open a ticket to our tech support, please send me by PM an eMail address then I will send you also an updated version of the 3CXPhone.
    Thanks
    vali
     
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