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3CX Tapi Driver crashing

Discussion in '3CX Phone System - General' started by Tifoso, Jan 17, 2018.

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  1. Tifoso

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    Hi 3CX Support,

    if I install the 3CX TAPI driver on a terminal server the phone and modem service is crashing. The TAPI driver isn't working. Somebody has experience with 3CX TAPI drivers on Windows Terminal Servers?

    upload_2018-1-17_16-0-9.png

    I cant also not open the configuration/settings in the system settings:
    upload_2018-1-17_16-2-56.png

    BR Tifoso
     
  2. ivank

    3CX Support

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    Hi! Could you provide remote access to the machine, please?
     
  3. Tifoso

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    is a customer pc and i cant give you access. do you have any idea for the problem?
     
  4. ivank

    3CX Support

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    Try setting REG_DWORD parameter TSPLogEnabled to 1 in the registry key
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\3CX\3CXPhone for Windows

    Then try to access Phone and Modem in the control panel.
    Please, locate and provide the following files (via PM if they contain private info):
    1. "c:\ProgramData\3CXPhone for Windows\Logs\3CXTapiSP.log".
    2. %temp%\3CXPlugins_install.log
    3. c:\ProgramData\3CXMultiLineTapi\3CXTAPI.ini
     
    #4 ivank, Jan 17, 2018
    Last edited: Jan 18, 2018
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