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3CX TAPI Driver

Discussion in 'CRM / Helpdesk / App Integration' started by Philip Darnell, Sep 27, 2017.

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  1. Philip Darnell

    Philip Darnell New Member

    Jan 26, 2017
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    Hi we have been using the 3CX TAPI Driver to make calls to customers using the ACT! Dialer, it has been working fine but all of a sudden it has stopped working over the past few days, we have a standard license but when checking the log files I can see the following logs:

    [27.09.2017 09:35:00.737][40] Pro only 3CXPhoneTapiPlugin, Version=, Culture=neutral, PublicKeyToken=bac47dd19dc4098a
    [27.09.2017 09:35:00.737][40] Error occurred when trying to drop call for callId: 36:1 in plugin handler
    [27.09.2017 09:35:00.737][40] System.InvalidOperationException: Function call is not allowed
    at _3CXWin8Phone.CallHandler.Prologue(Assembly callingAssembly)
    at _3CXWin8Phone.CallHandler.DropCall(String callId)

    To me that looks like it's blocking the dialer as we don't have a pro license. Has the licensing changed for this? As I said it was working fine before.
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