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I have a remote office connecting in to my main 3CX office, the remote office uses a legacy Asterisk system (nextix) and I'm having trouble getting them to connect.
I have a master bridge in 3CX and I created a tunnel on the Asterisk system (config as in image) which works fine, 3cx sees the bridge as up and I can call 3cx -> remote however remote ->3cx gets a no circuits available message.
Checking the logs I see this error:
This shows the connection isn't working but 3cx isn't accepting the connection for some reason, the password and username are correct, (12345 for testing) however I can't make calls to the main office.
Any help would be much appreciated!
I have a master bridge in 3CX and I created a tunnel on the Asterisk system (config as in image) which works fine, 3cx sees the bridge as up and I can call 3cx -> remote however remote ->3cx gets a no circuits available message.
Checking the logs I see this error:
[CM302002]: Authentication failed due to unidentified source of: SipReq: INVITE [email protected] tid=68a7a2ce cseq=INVITE [email protected] / 103 from(wire)
[CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
; Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
This shows the connection isn't working but 3cx isn't accepting the connection for some reason, the password and username are correct, (12345 for testing) however I can't make calls to the main office.
Any help would be much appreciated!