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3CX Tunnel cause 3CXPhone to crash

Discussion in 'Windows' started by tobiastromm, May 13, 2015.

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  1. tobiastromm

    tobiastromm New Member

    Jun 26, 2010
    Likes Received:

    I updated my free server from v10 to v12.5.

    Now I am having issues trying to connect over the tunnel.

    After the extension connect, I can see "On Hook", but, when a try to do anything else cause 3CX Phone to crash.

    Assinatura do problema:
      Nome do Evento de Problema:	APPCRASH
      Nome do Aplicativo:	3CXWin8Phone.exe
      Versão do Aplicativo:	12.5.41543.0
      Carimbo de Data/Hora do Aplicativo:	5540edeb
      Nome do Módulo de Falhas:	KERNELBASE.dll
      Versão do Módulo de Falhas:	6.1.7601.18798
      Carimbo de Data/Hora do Módulo de Falhas:	5507b485
      Código de Exceção:	e06d7363
      Deslocamento de Exceção:	0000c42d
      Versão do sistema operacional:	6.1.7601.
      Identificação da Localidade:	1046
      Informações Adicionais 1:	0a9e
      Informações Adicionais 2:	0a9e372d3b4ad19135b953a78882e789
      Informações Adicionais 3:	0a9e
      Informações Adicionais 4:	0a9e372d3b4ad19135b953a78882e789
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    This is fixed after open ports 5000 and 5001 (strange, because this link - http://www.3cx.com/blog/docs/new-port-numbers/ - say that now the ports 80 and 443 are used.

    But now, there is a new problem, the extension connect and disconnect again and again. Any idea?

    Attached Files:

  2. pj3cx

    pj3cx Active Member

    Aug 1, 2013
    Likes Received:
    Hi there,
    The web ports used depends what have been set during your installation of the 3CX Phone System.
    Regarding the 3CXPhone crash can you confirm which OS you are using and that all windows updates/.NET updates are applied ?
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
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