3CX Tunnel pending timeout

Discussion in 'iOS' started by horsenz, May 2, 2012.

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  1. horsenz

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    hi I'm really a newby here.
    I'm using PBX in a flash as PBX server, i've installed 3cx phone on my computer and it works fine with my PBX.
    But when i try my iphone, it says Tunnel is not present.
    Then i installed 3cx tunnel for iphone, i just could not connect to the tunnel.
    I think, i might don't even know what's the Remote tunnel IP and Password.

    Could someone help on this urgently please?

    Regards,
    Alvin

    Device Info
    -------------------------------------------------------
    Phone Model: [iPhone]
    Generation: [4S]
    Firmware Version: [2.0.10]
    Jailbreak: [NO]
    Cydia Installed: [NO]

    Issue Info
    -------------------------------------------------------
    Handset: [Phone]
    Contacts: [PBX in a Flash]
    Connection: [WiFi|3G]
    Server: [External]
    ==================================
     
  2. leejor

    leejor Well-Known Member

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    The tunnel feature on the 3CX phone(s) (all versions) will only work, in conjunction with, with the tunnel on the 3CX PBX.
    You should be able to use the phone without the tunnel, as you do with the Windows version.
     
  3. craigreilly

    craigreilly Well-Known Member

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    On iPhone choose Sip account instead of Out of Office Tunnel on the device.
    Use in office for WiFi connections within your premises.
     
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  4. horsenz

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    When I try to use SIP Account, It says Forbidden!
    I don't know how to resolve this?
     
  5. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    the forbidden comes form your PBX end. As you can see i guess it is a good time to change your phone system to a 3cx phone system. V11 has been just send out. check it out!
     
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  6. horsenz

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    thanks for your help.
    But why it is not forbidden from my xp PC?
    How can I get this issue resolved without change my PBX in a flash which i just installed it.
     
  7. leejor

    leejor Well-Known Member

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    You are probably not forcing your 3CX windows phone to use the tunnel.

    You can't resolve it without turning off the tunnel feature.
     
  8. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Hi Alvin

    Alvin, there are three things you provide here, very confusing for me:
    - first, you said "i just could not connect to the tunnel"
    - then you said "When I try to use SIP Account, It says Forbidden"
    - topic's title is "3CX Tunnel pending timeout"

    Each of them might represent a standalone issue. Please choose only one of them to discuss it first.
    Thanks
    vali
     
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