3CX update failed

Discussion in '3CX Phone System - General' started by biju1982.k20, Jun 20, 2014.

Thread Status:
Not open for further replies.
  1. biju1982.k20

    Joined:
    Jun 20, 2014
    Messages:
    3
    Likes Received:
    0
    Hi my name is Biju and i am new to this forum. I am using 3CX phone system V12 SP3. I am trying to update the SP and getting below error.

    "The Update Procedure Failed. For more information check the log file "3CXUpdater.log"

    Have attached the screenshot of the error.

    Output of my log file is as below,

    ------------|Inf(00)| Date: 6/10/2014 8:21:13 AM
    2014/06/10 08:21:14.024|Inf(03)| Log is created
    2014/06/10 08:21:14.185|Inf(03)| Begin set 3cx services state
    2014/06/10 08:21:14.185|Inf(03)| Stopping 3cx services. Please Wait...
    2014/06/10 08:21:14.194|Inf(03)| Stopping service: 3CX PhoneSystem FAX Server
    2014/06/10 08:21:16.203|Inf(03)| Service stopped successfully: 3CX PhoneSystem FAX Server
    2014/06/10 08:21:16.203|Inf(03)| Stopping service: Abyss Web Server
    2014/06/10 08:21:18.361|Inf(03)| Service stopped successfully: Abyss Web Server
    2014/06/10 08:21:18.362|Inf(03)| Stopping service: 3CX PhoneSystem Queue Manager
    2014/06/10 08:21:19.291|Inf(03)| Service stopped successfully: 3CX PhoneSystem Queue Manager
    2014/06/10 08:21:19.291|Inf(03)| Stopping service: 3CX PhoneSystem Parking Orbit
    2014/06/10 08:21:23.043|Inf(03)| Service stopped successfully: 3CX PhoneSystem Parking Orbit
    2014/06/10 08:21:23.043|Inf(03)| Stopping service: 3CX PhoneSystem Media Server
    2014/06/10 08:21:26.044|Inf(03)| Service stopped successfully: 3CX PhoneSystem Media Server
    2014/06/10 08:21:26.044|Inf(03)| Stopping service: 3CX PhoneSystem Digital Receptionist
    2014/06/10 08:21:29.487|Inf(03)| Service stopped successfully: 3CX PhoneSystem Digital Receptionist
    2014/06/10 08:21:29.502|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Conference Room because its status is : Stopped
    2014/06/10 08:21:29.503|Inf(03)| Stopping service: 3CX PhoneSystem Company Directory
    2014/06/10 08:21:30.022|Inf(03)| Service stopped successfully: 3CX PhoneSystem Company Directory
    2014/06/10 08:21:30.023|Inf(03)| Stopping service: 3CX PhoneSystem Call History
    2014/06/10 08:21:33.788|Inf(03)| Service stopped successfully: 3CX PhoneSystem Call History
    2014/06/10 08:21:33.789|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Queue Manager because its status is : Stopped
    2014/06/10 08:21:33.789|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Parking Orbit because its status is : Stopped
    2014/06/10 08:21:33.789|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Media Server because its status is : Stopped
    2014/06/10 08:21:33.790|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Digital Receptionist because its status is : Stopped
    2014/06/10 08:21:33.790|Inf(03)| The following service could not be stopped : 3CX PhoneSystem FAX Server because its status is : Stopped
    2014/06/10 08:21:33.790|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Conference Room because its status is : Stopped
    2014/06/10 08:21:33.791|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Company Directory because its status is : Stopped
    2014/06/10 08:21:33.791|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Call History because its status is : Stopped
    2014/06/10 08:21:33.791|Inf(03)| Stopping service: 3CX PhoneSystem
    2014/06/10 08:21:36.045|Inf(03)| Service stopped successfully: 3CX PhoneSystem
    2014/06/10 08:21:36.045|Inf(03)| Stopping service: 3CX Audio Service Provider
    2014/06/10 08:21:36.797|Inf(03)| Service stopped successfully: 3CX Audio Service Provider
    2014/06/10 08:21:36.798|Inf(03)| The following service could not be stopped : Abyss Web Server because its status is : Stopped
    2014/06/10 08:21:36.798|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Queue Manager because its status is : Stopped
    2014/06/10 08:21:36.798|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Parking Orbit because its status is : Stopped
    2014/06/10 08:21:36.799|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Media Server because its status is : Stopped
    2014/06/10 08:21:36.799|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Digital Receptionist because its status is : Stopped
    2014/06/10 08:21:36.799|Inf(03)| The following service could not be stopped : 3CX PhoneSystem FAX Server because its status is : Stopped
    2014/06/10 08:21:36.800|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Conference Room because its status is : Stopped
    2014/06/10 08:21:36.800|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Company Directory because its status is : Stopped
    2014/06/10 08:21:36.800|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Call History because its status is : Stopped
    2014/06/10 08:21:36.801|Inf(03)| The following service could not be stopped : 3CX PhoneSystem because its status is : Stopped
    2014/06/10 08:21:36.801|Inf(03)| The following service could not be stopped : 3CX Audio Service Provider because its status is : Stopped
    2014/06/10 08:21:36.802|Inf(03)| Stopping service: 3CX PhoneSystem Configuration Service
    2014/06/10 08:21:37.061|Inf(03)| Service stopped successfully: 3CX PhoneSystem Configuration Service
    2014/06/10 08:21:37.061|Inf(03)| Stopping service: 3CX PhoneSystem Database Server
    2014/06/10 08:21:37.315|Inf(03)| Service Stopped: 3CX PhoneSystem Database Server
    2014/06/10 08:21:37.318|Inf(03)| Stopping service: 3CX PhoneSystem SIP/RTP Tunneling Proxy
    2014/06/10 08:21:37.606|Inf(03)| Service Stopped: 3CX PhoneSystem SIP/RTP Tunneling Proxy
    2014/06/10 08:21:37.612|Inf(03)| Stopping services completed.
    2014/06/10 08:21:37.612|Inf(03)| End set 3cx services state
    2014/06/10 08:21:37.612|Inf(03)| Start unpacking ZIP
    2014/06/10 08:21:37.662|Inf(03)| Open ZIp succeeded.
    2014/06/10 08:21:37.670|Inf(03)| Rollback path created:C:\ProgramData\3CX\RollBack
    2014/06/10 08:21:37.690|Inf(03)| An error occurred while restoring the files
    2014/06/10 08:21:37.762|Exc(03)| ICSharpCode.SharpZipLib.Zip.ZipException: Wrong Local header signature: 0x4F44213C
    at ICSharpCode.SharpZipLib.Zip.ZipInputStream.GetNextEntry()
    at PhoneSystemUpdater.ProgressUpdater.UnpackZip(String fileName)
    2014/06/10 08:21:40.005|Inf(03)| Start rolling back the files
    2014/06/10 08:21:40.013|Inf(03)| Finish Unpacking the ZIP
    2014/06/10 08:21:43.722|Inf(03)| Begin set 3cx services state
    2014/06/10 08:21:43.722|Inf(03)| Starting 3cx services. Please Wait...
    2014/06/10 08:21:43.728|Inf(03)| Starting service: 3CX PhoneSystem Database Server
    2014/06/10 08:21:44.152|Inf(03)| Starting service: 3CX PhoneSystem FAX Server
    2014/06/10 08:21:56.557|Inf(03)| Service started successfully: 3CX PhoneSystem FAX Server
    2014/06/10 08:21:56.558|Inf(03)| Starting service: Abyss Web Server
    2014/06/10 08:21:56.897|Inf(03)| Service started successfully: Abyss Web Server
    2014/06/10 08:21:56.898|Inf(03)| Starting service: 3CX PhoneSystem Queue Manager
    2014/06/10 08:22:01.402|Inf(03)| Service started successfully: 3CX PhoneSystem Queue Manager
    2014/06/10 08:22:01.403|Inf(03)| Starting service: 3CX PhoneSystem Parking Orbit
    2014/06/10 08:22:01.729|Inf(03)| Service started successfully: 3CX PhoneSystem Parking Orbit
    2014/06/10 08:22:01.729|Inf(03)| Starting service: 3CX PhoneSystem Media Server
    2014/06/10 08:22:02.230|Inf(03)| Service started successfully: 3CX PhoneSystem Media Server
    2014/06/10 08:22:02.231|Inf(03)| Starting service: 3CX PhoneSystem Digital Receptionist
    2014/06/10 08:22:03.587|Inf(03)| Service started successfully: 3CX PhoneSystem Digital Receptionist
    2014/06/10 08:22:03.589|Inf(03)| Starting service: 3CX PhoneSystem Conference Room
    2014/06/10 08:22:03.908|Inf(03)| Service started successfully: 3CX PhoneSystem Conference Room
    2014/06/10 08:22:03.908|Inf(03)| Starting service: 3CX PhoneSystem Company Directory
    2014/06/10 08:22:17.785|Inf(03)| Service started successfully: 3CX PhoneSystem Company Directory
    2014/06/10 08:22:17.786|Inf(03)| Starting service: 3CX PhoneSystem Call History
    2014/06/10 08:22:24.376|Inf(03)| Service started successfully: 3CX PhoneSystem Call History
    2014/06/10 08:22:24.377|Inf(03)| Starting service: 3CX Audio Service Provider
    2014/06/10 08:22:24.825|Inf(03)| Service started successfully: 3CX Audio Service Provider
    2014/06/10 08:22:24.829|Inf(03)| Starting service: 3CX PhoneSystem SIP/RTP Tunneling Proxy
    2014/06/10 08:22:26.193|Inf(03)| Starting services completed.
    2014/06/10 08:22:26.193|Inf(03)| End set 3cx services state

    Tried restarting the server but of no use. If anyone solved this issue then let us know please.


    Regards,
    Biju
     

    Attached Files:

  2. AndreasP_3CX

    AndreasP_3CX New Member
    3CX Support

    Joined:
    Feb 15, 2013
    Messages:
    196
    Likes Received:
    2
    Hi Biju

    That appears to be that the service pack update zip file was corrupted when you downloaded or the unzip did not succeed. Are you using an antivirus on your system or anything that inspects downloaded packages? The header code 0x6D74683C corresponds to the ASCII sequence <htm, which I presume is the truncated HTML header in a web page. since you are downloading the content of the .zip archive, then perhaps it means the web server is returning HTML code instead of the intended archive

    Best Regards
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. biju1982.k20

    Joined:
    Jun 20, 2014
    Messages:
    3
    Likes Received:
    0
    Hi Andreas,

    Thanks for your reply. We are having eScan Antivirus in the server. I am trying to update through the management console Service Pack update portion. OS is Windows 7 Professional.

    Regards,
    Biju
     
  4. biju1982.k20

    Joined:
    Jun 20, 2014
    Messages:
    3
    Likes Received:
    0
    Re: 3CX update failed (Solved)

    The below update issue has been resolved.

    1) Take backup of the 3CX database.
    2) Uninstall existing version of 3CX Phonesystem software.
    3) Download and install latest software from 3CX website.
    4) Restore the backup to the new system.

    Regards,
    Biju
     
Thread Status:
Not open for further replies.