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Hi my name is Biju and i am new to this forum. I am using 3CX phone system V12 SP3. I am trying to update the SP and getting below error.
"The Update Procedure Failed. For more information check the log file "3CXUpdater.log"
Have attached the screenshot of the error.
Output of my log file is as below,
------------|Inf(00)| Date: 6/10/2014 8:21:13 AM
2014/06/10 08:21:14.024|Inf(03)| Log is created
2014/06/10 08:21:14.185|Inf(03)| Begin set 3cx services state
2014/06/10 08:21:14.185|Inf(03)| Stopping 3cx services. Please Wait...
2014/06/10 08:21:14.194|Inf(03)| Stopping service: 3CX PhoneSystem FAX Server
2014/06/10 08:21:16.203|Inf(03)| Service stopped successfully: 3CX PhoneSystem FAX Server
2014/06/10 08:21:16.203|Inf(03)| Stopping service: Abyss Web Server
2014/06/10 08:21:18.361|Inf(03)| Service stopped successfully: Abyss Web Server
2014/06/10 08:21:18.362|Inf(03)| Stopping service: 3CX PhoneSystem Queue Manager
2014/06/10 08:21:19.291|Inf(03)| Service stopped successfully: 3CX PhoneSystem Queue Manager
2014/06/10 08:21:19.291|Inf(03)| Stopping service: 3CX PhoneSystem Parking Orbit
2014/06/10 08:21:23.043|Inf(03)| Service stopped successfully: 3CX PhoneSystem Parking Orbit
2014/06/10 08:21:23.043|Inf(03)| Stopping service: 3CX PhoneSystem Media Server
2014/06/10 08:21:26.044|Inf(03)| Service stopped successfully: 3CX PhoneSystem Media Server
2014/06/10 08:21:26.044|Inf(03)| Stopping service: 3CX PhoneSystem Digital Receptionist
2014/06/10 08:21:29.487|Inf(03)| Service stopped successfully: 3CX PhoneSystem Digital Receptionist
2014/06/10 08:21:29.502|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Conference Room because its status is : Stopped
2014/06/10 08:21:29.503|Inf(03)| Stopping service: 3CX PhoneSystem Company Directory
2014/06/10 08:21:30.022|Inf(03)| Service stopped successfully: 3CX PhoneSystem Company Directory
2014/06/10 08:21:30.023|Inf(03)| Stopping service: 3CX PhoneSystem Call History
2014/06/10 08:21:33.788|Inf(03)| Service stopped successfully: 3CX PhoneSystem Call History
2014/06/10 08:21:33.789|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Queue Manager because its status is : Stopped
2014/06/10 08:21:33.789|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Parking Orbit because its status is : Stopped
2014/06/10 08:21:33.789|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Media Server because its status is : Stopped
2014/06/10 08:21:33.790|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Digital Receptionist because its status is : Stopped
2014/06/10 08:21:33.790|Inf(03)| The following service could not be stopped : 3CX PhoneSystem FAX Server because its status is : Stopped
2014/06/10 08:21:33.790|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Conference Room because its status is : Stopped
2014/06/10 08:21:33.791|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Company Directory because its status is : Stopped
2014/06/10 08:21:33.791|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Call History because its status is : Stopped
2014/06/10 08:21:33.791|Inf(03)| Stopping service: 3CX PhoneSystem
2014/06/10 08:21:36.045|Inf(03)| Service stopped successfully: 3CX PhoneSystem
2014/06/10 08:21:36.045|Inf(03)| Stopping service: 3CX Audio Service Provider
2014/06/10 08:21:36.797|Inf(03)| Service stopped successfully: 3CX Audio Service Provider
2014/06/10 08:21:36.798|Inf(03)| The following service could not be stopped : Abyss Web Server because its status is : Stopped
2014/06/10 08:21:36.798|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Queue Manager because its status is : Stopped
2014/06/10 08:21:36.798|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Parking Orbit because its status is : Stopped
2014/06/10 08:21:36.799|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Media Server because its status is : Stopped
2014/06/10 08:21:36.799|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Digital Receptionist because its status is : Stopped
2014/06/10 08:21:36.799|Inf(03)| The following service could not be stopped : 3CX PhoneSystem FAX Server because its status is : Stopped
2014/06/10 08:21:36.800|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Conference Room because its status is : Stopped
2014/06/10 08:21:36.800|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Company Directory because its status is : Stopped
2014/06/10 08:21:36.800|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Call History because its status is : Stopped
2014/06/10 08:21:36.801|Inf(03)| The following service could not be stopped : 3CX PhoneSystem because its status is : Stopped
2014/06/10 08:21:36.801|Inf(03)| The following service could not be stopped : 3CX Audio Service Provider because its status is : Stopped
2014/06/10 08:21:36.802|Inf(03)| Stopping service: 3CX PhoneSystem Configuration Service
2014/06/10 08:21:37.061|Inf(03)| Service stopped successfully: 3CX PhoneSystem Configuration Service
2014/06/10 08:21:37.061|Inf(03)| Stopping service: 3CX PhoneSystem Database Server
2014/06/10 08:21:37.315|Inf(03)| Service Stopped: 3CX PhoneSystem Database Server
2014/06/10 08:21:37.318|Inf(03)| Stopping service: 3CX PhoneSystem SIP/RTP Tunneling Proxy
2014/06/10 08:21:37.606|Inf(03)| Service Stopped: 3CX PhoneSystem SIP/RTP Tunneling Proxy
2014/06/10 08:21:37.612|Inf(03)| Stopping services completed.
2014/06/10 08:21:37.612|Inf(03)| End set 3cx services state
2014/06/10 08:21:37.612|Inf(03)| Start unpacking ZIP
2014/06/10 08:21:37.662|Inf(03)| Open ZIp succeeded.
2014/06/10 08:21:37.670|Inf(03)| Rollback path created:C:\ProgramData\3CX\RollBack
2014/06/10 08:21:37.690|Inf(03)| An error occurred while restoring the files
2014/06/10 08:21:37.762|Exc(03)| ICSharpCode.SharpZipLib.Zip.ZipException: Wrong Local header signature: 0x4F44213C
at ICSharpCode.SharpZipLib.Zip.ZipInputStream.GetNextEntry()
at PhoneSystemUpdater.ProgressUpdater.UnpackZip(String fileName)
2014/06/10 08:21:40.005|Inf(03)| Start rolling back the files
2014/06/10 08:21:40.013|Inf(03)| Finish Unpacking the ZIP
2014/06/10 08:21:43.722|Inf(03)| Begin set 3cx services state
2014/06/10 08:21:43.722|Inf(03)| Starting 3cx services. Please Wait...
2014/06/10 08:21:43.728|Inf(03)| Starting service: 3CX PhoneSystem Database Server
2014/06/10 08:21:44.152|Inf(03)| Starting service: 3CX PhoneSystem FAX Server
2014/06/10 08:21:56.557|Inf(03)| Service started successfully: 3CX PhoneSystem FAX Server
2014/06/10 08:21:56.558|Inf(03)| Starting service: Abyss Web Server
2014/06/10 08:21:56.897|Inf(03)| Service started successfully: Abyss Web Server
2014/06/10 08:21:56.898|Inf(03)| Starting service: 3CX PhoneSystem Queue Manager
2014/06/10 08:22:01.402|Inf(03)| Service started successfully: 3CX PhoneSystem Queue Manager
2014/06/10 08:22:01.403|Inf(03)| Starting service: 3CX PhoneSystem Parking Orbit
2014/06/10 08:22:01.729|Inf(03)| Service started successfully: 3CX PhoneSystem Parking Orbit
2014/06/10 08:22:01.729|Inf(03)| Starting service: 3CX PhoneSystem Media Server
2014/06/10 08:22:02.230|Inf(03)| Service started successfully: 3CX PhoneSystem Media Server
2014/06/10 08:22:02.231|Inf(03)| Starting service: 3CX PhoneSystem Digital Receptionist
2014/06/10 08:22:03.587|Inf(03)| Service started successfully: 3CX PhoneSystem Digital Receptionist
2014/06/10 08:22:03.589|Inf(03)| Starting service: 3CX PhoneSystem Conference Room
2014/06/10 08:22:03.908|Inf(03)| Service started successfully: 3CX PhoneSystem Conference Room
2014/06/10 08:22:03.908|Inf(03)| Starting service: 3CX PhoneSystem Company Directory
2014/06/10 08:22:17.785|Inf(03)| Service started successfully: 3CX PhoneSystem Company Directory
2014/06/10 08:22:17.786|Inf(03)| Starting service: 3CX PhoneSystem Call History
2014/06/10 08:22:24.376|Inf(03)| Service started successfully: 3CX PhoneSystem Call History
2014/06/10 08:22:24.377|Inf(03)| Starting service: 3CX Audio Service Provider
2014/06/10 08:22:24.825|Inf(03)| Service started successfully: 3CX Audio Service Provider
2014/06/10 08:22:24.829|Inf(03)| Starting service: 3CX PhoneSystem SIP/RTP Tunneling Proxy
2014/06/10 08:22:26.193|Inf(03)| Starting services completed.
2014/06/10 08:22:26.193|Inf(03)| End set 3cx services state
Tried restarting the server but of no use. If anyone solved this issue then let us know please.
Regards,
Biju
"The Update Procedure Failed. For more information check the log file "3CXUpdater.log"
Have attached the screenshot of the error.
Output of my log file is as below,
------------|Inf(00)| Date: 6/10/2014 8:21:13 AM
2014/06/10 08:21:14.024|Inf(03)| Log is created
2014/06/10 08:21:14.185|Inf(03)| Begin set 3cx services state
2014/06/10 08:21:14.185|Inf(03)| Stopping 3cx services. Please Wait...
2014/06/10 08:21:14.194|Inf(03)| Stopping service: 3CX PhoneSystem FAX Server
2014/06/10 08:21:16.203|Inf(03)| Service stopped successfully: 3CX PhoneSystem FAX Server
2014/06/10 08:21:16.203|Inf(03)| Stopping service: Abyss Web Server
2014/06/10 08:21:18.361|Inf(03)| Service stopped successfully: Abyss Web Server
2014/06/10 08:21:18.362|Inf(03)| Stopping service: 3CX PhoneSystem Queue Manager
2014/06/10 08:21:19.291|Inf(03)| Service stopped successfully: 3CX PhoneSystem Queue Manager
2014/06/10 08:21:19.291|Inf(03)| Stopping service: 3CX PhoneSystem Parking Orbit
2014/06/10 08:21:23.043|Inf(03)| Service stopped successfully: 3CX PhoneSystem Parking Orbit
2014/06/10 08:21:23.043|Inf(03)| Stopping service: 3CX PhoneSystem Media Server
2014/06/10 08:21:26.044|Inf(03)| Service stopped successfully: 3CX PhoneSystem Media Server
2014/06/10 08:21:26.044|Inf(03)| Stopping service: 3CX PhoneSystem Digital Receptionist
2014/06/10 08:21:29.487|Inf(03)| Service stopped successfully: 3CX PhoneSystem Digital Receptionist
2014/06/10 08:21:29.502|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Conference Room because its status is : Stopped
2014/06/10 08:21:29.503|Inf(03)| Stopping service: 3CX PhoneSystem Company Directory
2014/06/10 08:21:30.022|Inf(03)| Service stopped successfully: 3CX PhoneSystem Company Directory
2014/06/10 08:21:30.023|Inf(03)| Stopping service: 3CX PhoneSystem Call History
2014/06/10 08:21:33.788|Inf(03)| Service stopped successfully: 3CX PhoneSystem Call History
2014/06/10 08:21:33.789|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Queue Manager because its status is : Stopped
2014/06/10 08:21:33.789|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Parking Orbit because its status is : Stopped
2014/06/10 08:21:33.789|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Media Server because its status is : Stopped
2014/06/10 08:21:33.790|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Digital Receptionist because its status is : Stopped
2014/06/10 08:21:33.790|Inf(03)| The following service could not be stopped : 3CX PhoneSystem FAX Server because its status is : Stopped
2014/06/10 08:21:33.790|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Conference Room because its status is : Stopped
2014/06/10 08:21:33.791|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Company Directory because its status is : Stopped
2014/06/10 08:21:33.791|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Call History because its status is : Stopped
2014/06/10 08:21:33.791|Inf(03)| Stopping service: 3CX PhoneSystem
2014/06/10 08:21:36.045|Inf(03)| Service stopped successfully: 3CX PhoneSystem
2014/06/10 08:21:36.045|Inf(03)| Stopping service: 3CX Audio Service Provider
2014/06/10 08:21:36.797|Inf(03)| Service stopped successfully: 3CX Audio Service Provider
2014/06/10 08:21:36.798|Inf(03)| The following service could not be stopped : Abyss Web Server because its status is : Stopped
2014/06/10 08:21:36.798|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Queue Manager because its status is : Stopped
2014/06/10 08:21:36.798|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Parking Orbit because its status is : Stopped
2014/06/10 08:21:36.799|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Media Server because its status is : Stopped
2014/06/10 08:21:36.799|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Digital Receptionist because its status is : Stopped
2014/06/10 08:21:36.799|Inf(03)| The following service could not be stopped : 3CX PhoneSystem FAX Server because its status is : Stopped
2014/06/10 08:21:36.800|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Conference Room because its status is : Stopped
2014/06/10 08:21:36.800|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Company Directory because its status is : Stopped
2014/06/10 08:21:36.800|Inf(03)| The following service could not be stopped : 3CX PhoneSystem Call History because its status is : Stopped
2014/06/10 08:21:36.801|Inf(03)| The following service could not be stopped : 3CX PhoneSystem because its status is : Stopped
2014/06/10 08:21:36.801|Inf(03)| The following service could not be stopped : 3CX Audio Service Provider because its status is : Stopped
2014/06/10 08:21:36.802|Inf(03)| Stopping service: 3CX PhoneSystem Configuration Service
2014/06/10 08:21:37.061|Inf(03)| Service stopped successfully: 3CX PhoneSystem Configuration Service
2014/06/10 08:21:37.061|Inf(03)| Stopping service: 3CX PhoneSystem Database Server
2014/06/10 08:21:37.315|Inf(03)| Service Stopped: 3CX PhoneSystem Database Server
2014/06/10 08:21:37.318|Inf(03)| Stopping service: 3CX PhoneSystem SIP/RTP Tunneling Proxy
2014/06/10 08:21:37.606|Inf(03)| Service Stopped: 3CX PhoneSystem SIP/RTP Tunneling Proxy
2014/06/10 08:21:37.612|Inf(03)| Stopping services completed.
2014/06/10 08:21:37.612|Inf(03)| End set 3cx services state
2014/06/10 08:21:37.612|Inf(03)| Start unpacking ZIP
2014/06/10 08:21:37.662|Inf(03)| Open ZIp succeeded.
2014/06/10 08:21:37.670|Inf(03)| Rollback path created:C:\ProgramData\3CX\RollBack
2014/06/10 08:21:37.690|Inf(03)| An error occurred while restoring the files
2014/06/10 08:21:37.762|Exc(03)| ICSharpCode.SharpZipLib.Zip.ZipException: Wrong Local header signature: 0x4F44213C
at ICSharpCode.SharpZipLib.Zip.ZipInputStream.GetNextEntry()
at PhoneSystemUpdater.ProgressUpdater.UnpackZip(String fileName)
2014/06/10 08:21:40.005|Inf(03)| Start rolling back the files
2014/06/10 08:21:40.013|Inf(03)| Finish Unpacking the ZIP
2014/06/10 08:21:43.722|Inf(03)| Begin set 3cx services state
2014/06/10 08:21:43.722|Inf(03)| Starting 3cx services. Please Wait...
2014/06/10 08:21:43.728|Inf(03)| Starting service: 3CX PhoneSystem Database Server
2014/06/10 08:21:44.152|Inf(03)| Starting service: 3CX PhoneSystem FAX Server
2014/06/10 08:21:56.557|Inf(03)| Service started successfully: 3CX PhoneSystem FAX Server
2014/06/10 08:21:56.558|Inf(03)| Starting service: Abyss Web Server
2014/06/10 08:21:56.897|Inf(03)| Service started successfully: Abyss Web Server
2014/06/10 08:21:56.898|Inf(03)| Starting service: 3CX PhoneSystem Queue Manager
2014/06/10 08:22:01.402|Inf(03)| Service started successfully: 3CX PhoneSystem Queue Manager
2014/06/10 08:22:01.403|Inf(03)| Starting service: 3CX PhoneSystem Parking Orbit
2014/06/10 08:22:01.729|Inf(03)| Service started successfully: 3CX PhoneSystem Parking Orbit
2014/06/10 08:22:01.729|Inf(03)| Starting service: 3CX PhoneSystem Media Server
2014/06/10 08:22:02.230|Inf(03)| Service started successfully: 3CX PhoneSystem Media Server
2014/06/10 08:22:02.231|Inf(03)| Starting service: 3CX PhoneSystem Digital Receptionist
2014/06/10 08:22:03.587|Inf(03)| Service started successfully: 3CX PhoneSystem Digital Receptionist
2014/06/10 08:22:03.589|Inf(03)| Starting service: 3CX PhoneSystem Conference Room
2014/06/10 08:22:03.908|Inf(03)| Service started successfully: 3CX PhoneSystem Conference Room
2014/06/10 08:22:03.908|Inf(03)| Starting service: 3CX PhoneSystem Company Directory
2014/06/10 08:22:17.785|Inf(03)| Service started successfully: 3CX PhoneSystem Company Directory
2014/06/10 08:22:17.786|Inf(03)| Starting service: 3CX PhoneSystem Call History
2014/06/10 08:22:24.376|Inf(03)| Service started successfully: 3CX PhoneSystem Call History
2014/06/10 08:22:24.377|Inf(03)| Starting service: 3CX Audio Service Provider
2014/06/10 08:22:24.825|Inf(03)| Service started successfully: 3CX Audio Service Provider
2014/06/10 08:22:24.829|Inf(03)| Starting service: 3CX PhoneSystem SIP/RTP Tunneling Proxy
2014/06/10 08:22:26.193|Inf(03)| Starting services completed.
2014/06/10 08:22:26.193|Inf(03)| End set 3cx services state
Tried restarting the server but of no use. If anyone solved this issue then let us know please.
Regards,
Biju