Solved 3CX Update Issues

Discussion in '3CX Phone System - General' started by Schrodz, Feb 15, 2018.

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  1. Schrodz

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    Hi,

    We have an issue with our call center this morning. When one of the agent are in the Q. They are getting another call come through on line 2. Sometimes 3 calls at one time.

    We haven't changed any configs and on the users extension the box "Allow Multiple Calls" Is NOT ticked.

    This is causing issues and a loss of calls. I will have to roll back the update if we cant fix this!

    Dan
     
  2. Schrodz

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    How do we roll back? No response from 3cx. I also cannot raise any support requests anymore.
     
  3. jimbo59

    jimbo59 Member

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    You need an old backup and then uninstall and install the older version.
     
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  4. Schrodz

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    I have an old backup, I just would of thought 3CX would have some kind of info, or response
     
  5. apostolis_3CX

    apostolis_3CX Support Team
    Staff Member 3CX Support

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    Hi Schrodz,

    Since the option "Accept multiple calls" is not selected for the extension then all of the calls with destination the specific extension, while this extension is already in a call should be forwarded to the "If I am busy or my phone is unregistered, forward calls to:" destination.
    What is the destination "If I am busy or my phone is unregistered, forward calls to:" for the extension?
     
  6. Schrodz

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    Hi,

    It was set to voicemail. I had someone from 3CX connect to my PBX (Teamviewer) and sort the issue out. All sorted

    Dan
     
  7. apostolis_3CX

    apostolis_3CX Support Team
    Staff Member 3CX Support

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    Glad to hear your issue was resolved.
     
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