3CX v11 sp3 Provisioning Problems

Discussion in '3CX Phone System - General' started by efounco, Jan 19, 2013.

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  1. efounco

    efounco New Member

    Sep 28, 2011
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    Today I finally decided to upgrade our 3CX phone system from v11 beta to v11 SP3. I backed up the database, uninstalled the old version, installed the new and restored from a backup using the wizard. Everything appeared to install and restore properly, but when I factory reset a 504G, it would not auto provision using option 66 from the DHCP server.

    After further investigation, I found that the "<macaddress>.xml" files were missing from the server. I went into the extension settings in the management interface, clicked apply and received this error message:

    3CX Interface
    An exception occurred EditExtension Error: The given key was not present in the dictionary.

    The error seems to happen regardless of the phone template I select (even using the generic templates). Furthermore, the "<macaddress>.xml" file never gets updated or created if the error occurs. Is there something I need to change in the template or settings to make it compatible with SP3?

    Thanks for your time.
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