warever
Customer
- Joined
- Oct 19, 2008
- Messages
- 12
- Reaction score
- 0
From what I can find, if you go to the extension settings, then the Office Hours Scheduling tab, and then check "log out from queues when not available (Away / Out of Office)" it will log you out of all queues if you set your extension to Away or Out of Office. According to the info button, though, it looks like it will automatically log you back IN when you're available. And the "Automatically change extension profile based on time of day" option allows for automatically setting you to Out of Office when after hours, and then to Available during business hours.
Combined, those two SHOULD seemingly log you out of all queues automatically, but the problem is that according to the info button, they'll also log you back IN automatically.
I don't want to have users automatically logged IN, just OUT. That way, if someone forgets to log out at the end of the day, they'll be logged out automatically. But if they're off some particular day, or out sick or something, I do NOT want them to wind up logged IN automatically.
Is there a way to do that? Or is the info button WRONG and it will log you OUT but not IN?
Combined, those two SHOULD seemingly log you out of all queues automatically, but the problem is that according to the info button, they'll also log you back IN automatically.
I don't want to have users automatically logged IN, just OUT. That way, if someone forgets to log out at the end of the day, they'll be logged out automatically. But if they're off some particular day, or out sick or something, I do NOT want them to wind up logged IN automatically.
Is there a way to do that? Or is the info button WRONG and it will log you OUT but not IN?